Since the problem is that the cameras aren't able to scan the QR code generated by the app, this problem wouldn't be fixed by rebooting your router. At this point in the setup, the camera has not even tried to communicate with your router yet since the WiFi name and password are given to the camera through the QR code. Because of that, this would seem to be either problems with the cameras themselves, which is less likely given you've experienced the same issue on multiple cameras, or a problem with the QR code generated by the SimpliSafe app.
To test if it's a problem with the QR code, the first thing I would recommend is to see if it is a valid QR code. One way to tell would be to look at it and see if you are able to see the 3 positional markers (concentric squares) in the upper-right, upper-left, and lower-left hand corners. Another way to tell if the QR code is valid is by trying to scan the QR code with another device as most phones and tablets are able to scan QR codes through their native camera app.
If it does not appear to be generating a valid QR code, that could be due to a few factors primarily if there are any non-alpha-numeric characters in your WiFi name or password especially colons and semicolons. If there are no special characters then we would recommend trying to generate the QR code using a different device to see if that makes any difference.
@simplisafe_admin Well, I have to say I am having the same issue as @sales679. based on her complaint from two years ago. And apparently the problem still persists. What is the deal? why are all the other components working fine that didn't need a QR Code and it was a breeze to set up. Why does the doorbell camera need to be set up in a different way. The Simplisafe product was recommended by a friend and this is the reason I purchased. I tend to wonder now if I made the right choice.
I am running the same issue. The app is not able to read the camera QR. Is there any way around it?
When I use my IPhone camera to scan the QR, it take me to a website with "It looks like there aren't many great matches for your search". At least I know that my phone can read the QR. But the app is not able to communicate to the camera. Any other way to set up?
It sounds like you may be having a different issue than that of sales679. Instead of using the camera on your phone to scan the QR code on the back of the SimpliSafe camera, you'll want to use the SimpliSafe camera to scan the QR code that is generated by the SimpliSafe app during setup. When we mentioned earlier to "scan the QR code with another device as most phones and tablets are able to scan QR codes through their native camera app" we meant the QR code in the SimpliSafe app not the one on the camera.
I too just received and installed the latest SimpliSafe system and the new camera would not read the QR code. After several hours with Tech Support, we placed the old camera back in the system and it read the QR code & went online on the first try. Kind of vindicates the App and the WiFi name & password.
At the point where "Nothing Made Sense" I decided to reverse my steps back to the beginning where it all started: The Router.
I shut everything down (all cameras, base station, iPhone, e v e r y t h i n g) for 10 minutes so 'everything & everyone' could cool off and any RAM/Cache memories are cleared. After plugging in the system and the Router, I reset the router and waited for it to link up (rolling it back to the original settings and password which all worked as expected).
Here's what I think was the issue:
PASSWORDS are finicky with some devices; if you change your password on your router follow the same characteristics of the 'characters' that were of the original password; meaning if there is no "camel-casing" (upper & lower case letters) don't introduce any in the new password, if they are all lower case then use all lower case. If there are no special characters in the original password (*%>?:) don't introduce any in the new password. Obviously change the stock Password issued by the manufacturer; password LENGTH may be the only asset you have in establishing an adequately secure password.
Your Phone, Laptop and AV systems may work fine with complex passwords but some Apps do not employ the same password management coding and therefore their systems may not function properly.
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simplisafe_admin
Community Admin
•
491 Messages
2 years ago
Since the problem is that the cameras aren't able to scan the QR code generated by the app, this problem wouldn't be fixed by rebooting your router. At this point in the setup, the camera has not even tried to communicate with your router yet since the WiFi name and password are given to the camera through the QR code. Because of that, this would seem to be either problems with the cameras themselves, which is less likely given you've experienced the same issue on multiple cameras, or a problem with the QR code generated by the SimpliSafe app.
To test if it's a problem with the QR code, the first thing I would recommend is to see if it is a valid QR code. One way to tell would be to look at it and see if you are able to see the 3 positional markers (concentric squares) in the upper-right, upper-left, and lower-left hand corners. Another way to tell if the QR code is valid is by trying to scan the QR code with another device as most phones and tablets are able to scan QR codes through their native camera app.
If it does not appear to be generating a valid QR code, that could be due to a few factors primarily if there are any non-alpha-numeric characters in your WiFi name or password especially colons and semicolons. If there are no special characters then we would recommend trying to generate the QR code using a different device to see if that makes any difference.
SimpliSafe Social Team
SimpliSafe Home Security
1
0
topagent008
1 Message
2 years ago
When I use my IPhone camera to scan the QR, it take me to a website with "It looks like there aren't many great matches for your search". At least I know that my phone can read the QR. But the app is not able to communicate to the camera. Any other way to set up?
Thanks,
Anthony
0
0
simplisafe_admin
Community Admin
•
491 Messages
2 years ago
It sounds like you may be having a different issue than that of sales679. Instead of using the camera on your phone to scan the QR code on the back of the SimpliSafe camera, you'll want to use the SimpliSafe camera to scan the QR code that is generated by the SimpliSafe app during setup. When we mentioned earlier to "scan the QR code with another device as most phones and tablets are able to scan QR codes through their native camera app" we meant the QR code in the SimpliSafe app not the one on the camera.
SimpliSafe Social Team
SimpliSafe Home Security
0
0
bmrogers
2 Messages
2 years ago
Bill
0
0
el69fuego
2 Messages
2 years ago
0
0
sales679
2 Messages
5 months ago
I am the original post under this issue.
I did get the issue resolved; rather simpli (lol)
Here's what I did that worked:
At the point where "Nothing Made Sense" I decided to reverse my steps back to the beginning where it all started: The Router.
I shut everything down (all cameras, base station, iPhone, e v e r y t h i n g) for 10 minutes so 'everything & everyone' could cool off and any RAM/Cache memories are cleared. After plugging in the system and the Router, I reset the router and waited for it to link up (rolling it back to the original settings and password which all worked as expected).
Here's what I think was the issue:
PASSWORDS are finicky with some devices; if you change your password on your router follow the same characteristics of the 'characters' that were of the original password; meaning if there is no "camel-casing" (upper & lower case letters) don't introduce any in the new password, if they are all lower case then use all lower case. If there are no special characters in the original password (*%>?:) don't introduce any in the new password. Obviously change the stock Password issued by the manufacturer; password LENGTH may be the only asset you have in establishing an adequately secure password.
Your Phone, Laptop and AV systems may work fine with complex passwords but some Apps do not employ the same password management coding and therefore their systems may not function properly.
0
0