3 Messages
SimpliCam "Unfinished Setup"
I have a SimpliSafe video doorbell and a SimpliCam in my garage. Both are set up and work as they should. When I view the "Cameras" window in the app it shows my doorbell and the SimpliCam correctly. But it also shows a third window of an "Unfinished Setup". It appears that while I was setting up the SimpliCam the setup wasn't completed and then I went through the SimpliCam setup again. When I went through the SimpliCam setup the 2nd time it was successful, but the "Unfinished Setup" from the 1st attempt still remains in my app. I have tried to finish the "Unfinished Setup", but no luck. It times out and fails.
I have reset both cameras to factory default, and removed and reinstalled the app. Before I attempted to reinstall both the SimpliCam and the doorbell, the app still showed the "Unfinished Setup" window and there was nothing I could do to make that go away. I went ahead and re-setup both the cameras successfully.
How do I make the "Unfinished Setup" window go away? I've waited several days thinking that it will "refresh" and go away, but no luck. My phone is a newer Google Pixel 6 Android with all of the latest and greatest updates. I called SimpliSafe tech support, but all they could tell me was "we never saw this before".

alexandria_c
Community Admin
•
236 Messages
1 year ago
Hi @sirbuck - thanks for taking those steps so far. It sounds like there may be something cached on the app, which generally removing the app should solve. If you go to the three-bar menu, and then choose My System > Camera Settings - is there an additional device here labeled Garage? If so, try tapping it then choose Remove Device if that's available.
Let me know if that helps, or if you need any further assistance.
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