What I'm wondering is if your phone maybe is connected to a different SSID or wireless frequency, precluding the camera from getting the necessary information for the network?
Or, does the WiFi router have one of those ungodly long and or complex passwords that the camera doesn't like?
THE AT&T ROUTER. Thank you for responding. I called AT&T and they could not help me get the camera connected. They sent me a new modem and once it was connected, the camera still said "could not find wireless network'. I was about to give up and cancel my SimpliSafe account. In my last attempt to make this work, I changed the SSID and on the first attempt, the camera connected. Changing the network name was a suggestion I made to the AT&T tech before we ended our 1.5 hour-long session. She assured me that there was congestion on my home network and a new router would fix the problem.
You are partially correct that the problem was the AT&T router, but it wasn't the 2.4 GHz connection, it was using the default SSID and password, both for the old and the new routers. Changing the SSID and password made it work seamlessly!!! This is a message SimpliSafe should share with its customers who use AT&T as their Internet Service Provider.
You might be onto something there. You of course already know that setting up your Simplicam requires creating a QR code on your phone that the camera can scan. The WiFi SSID and password are literally written into that QR code.
Unfortunately, this does mean that there's a limit to the character length of the SSID and password, since there's only so much that can fit. Similarly, some characters (like ;) are part of the code that the camera parses through. So if they're in the SSID or password, the scan won't work correctly.
I am having the same problem. I renamed my SSID to an 8 character id and shortened the password. The camera still can't connect. What is up with that? My gut tells me the problem lies with the QR code. There is no way for me to verify the correct information is there. The base pad lets you choose from a list of available networks. Why can't the camera do the same?
You're saying that after scanning the QR code, the camera announces that it is attempting to connect to WiFi and then that it is having problems connecting to your WiFi? If so, are there any special characters or spaces in your WiFi name or password or only letters and numbers?
No special characters. As a matter of fact, I changed the name to 8 alpha characters and the same with the password hoping that would solve the problem. Nope!
Is the error message that your camera is giving you about not being able to find the specified WiFi network as the title of this thread mentions? Or are you getting a more generic message that it had problems connecting to the WiFi network? If the camera is saying that it can't find the network, check to see if you have a dual-band WiFi network as this can cause some problems with the cameras connecting. If you do have a dual-band network, try splitting it into two separate networks with different names, one for 2.4GHz and one for 5GHz and then try connecting the camera to the 2.4GHz network.
It is dual-band and I have created a separate 2.4 Ghz network just for SS. Still no dice. It tells me it cannot connect to the network. I have reset the camera to factory defaults(Press the button for 20 seconds) and performed a power cycle. Any other suggestions? The camera is the only thing that can't find the network.
Yes and Yes. The camera goes from flashing white to solid white to flashing red to flashing white. Then it tells me to pick a different network. I'm at a loss.
Hmm...it sounds like you may benefit from giving our Support Team a call since that will allow you the option of speaking more openly about some specifics such as your WiFi name and password. We can be reached at
1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.
whoaru99
1.3K Messages
3 years ago
What I'm wondering is if your phone maybe is connected to a different SSID or wireless frequency, precluding the camera from getting the necessary information for the network?
Or, does the WiFi router have one of those ungodly long and or complex passwords that the camera doesn't like?
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whoaru99
1.3K Messages
3 years ago
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davey_d
Community Admin
•
4.3K Messages
3 years ago
You might be onto something there. You of course already know that setting up your Simplicam requires creating a QR code on your phone that the camera can scan. The WiFi SSID and password are literally written into that QR code.
Unfortunately, this does mean that there's a limit to the character length of the SSID and password, since there's only so much that can fit. Similarly, some characters (like ;) are part of the code that the camera parses through. So if they're in the SSID or password, the scan won't work correctly.
Johnny M.
SimpliSafe Home Security
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rmhughes0711
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2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
You're saying that after scanning the QR code, the camera announces that it is attempting to connect to WiFi and then that it is having problems connecting to your WiFi? If so, are there any special characters or spaces in your WiFi name or password or only letters and numbers?
SimpliSafe Social Team
SimpliSafe Home Security
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simplisafe_admin
Community Admin
•
491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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rmhughes0711
5 Messages
2 years ago
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whoaru99
1.3K Messages
2 years ago
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simplisafe_admin
Community Admin
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491 Messages
2 years ago
SimpliSafe Social Team
SimpliSafe Home Security
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