‎Replacement cord for indoor camera | SimpliSafe Support Home
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SafteyFirst's profile
SafteyFirst

8 Messages

Friday, December 29th, 2023 2:25 AM

Replacement cord for indoor camera

Where can I purchase a replacement cord for the white indoor camera with motion sensor and privacy shutter.  I broke mine.  Customer service has not been helpful, they want a picture of the cord.  I tossed it out.  I said I broke it and wanted to buy a replacement but was told unless I have a picture of it they can’t help me.

I don’t understand why I can’t get a replacement if I’m going to pay for it.

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Updated 

28 days ago

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emily_s

Community Admin

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3.3K Messages

9 months ago

@SafteyFirst I've requested a call back from our escalated Support team on your behalf. A specialist will reach out soon to help, so keep an ear out for their call.

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victorcastillo87

1 Message

What is the resolution of this issue, I have two indoor cameras that need a replacement cable and I can’t find anywhere on the internet to buy them. Please advise 

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29 days ago

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captain11

Captain

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6.1K Messages

@victorcastillo87​ I suggest you don't wait and call SS support this morning (or use chat) and request the cords you need.

Please post your outcome here if you get a chance. Thanks!

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29 days ago

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davey_d

Community Admin

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5.7K Messages

@victorcastillo87​ Captain11 is right on this one. Our Support team can get a replacement for you under warranty.

I think the problem that the original poster had was that the agent may have not been sure which model they needed to create the replacement for. I'll be sure to report your experience to our training team.

(edited)

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28 days ago

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