The cameras can read from some phones better than others. Some people have had good luck printing the barcode and others have taken a screen shot of the barcode which lets you zoom in a bit.
Just set up my camera 10 minutes ago and My solution: sreenshot your bar code and then face the screenshot to the camera and make it bigger. The camera just read it and everything is good now. After the camera read it, you need to wait for a while and maybe back forth a few times for the camera to connect with WIFI.
I had the same experience. the first camera did not read bar code, called simplisafe customer support, tried many times and then they shipped another camera. The same issue and could not get it work. Somehow, I start to doubt the bar code. Use my daughter's phone to read it, it is good. Then I somehow came up above idea and it works. Hopefully work for you!
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undeleted
1.2K Messages
3 years ago
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moguosun
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3 years ago
I had the same experience. the first camera did not read bar code, called simplisafe customer support, tried many times and then they shipped another camera. The same issue and could not get it work. Somehow, I start to doubt the bar code. Use my daughter's phone to read it, it is good. Then I somehow came up above idea and it works. Hopefully work for you!
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