Account & Billing
Saturday, May 16th, 2020 4:51 AM
3 years ago
How can we improve?
3 years ago
NOW for your first Question's answer: 'when the alarm is in Away mode(for example) the individual camera(s) will make that one minute recording when it/they sense motion. YES, this does cause an app notification so you know to check the live feed right then, but the alarm is NOT triggered.
Next about when the alarm is triggered...[ONLY if you have Interactive monitoring plan($24.99/mon), OR Standard monitoring($14.99/mon) With Single Cam recording($4.99/mon)=($19.99/mon total for Standard with Single cam recording)]...in both Home and Away mode, when it's triggered by a sensor[specifically motion, glass break, and entry(for doors/windows)] ALL cameras will EACH make a 5 minute recording.
I don't know anything at all about "always listening". Just that when the Shutter is closed the camera does not visibly do anything until you watch it live on the app/website or until the alarm system does something.
If you have a SimpliCam or SimpliSafe Video Doorbell Pro you can call and ask for the email that has a list of when the automatic recordings happen and how long they record for each instance.