Problem with app and video doorbell
I've had a SimpliSafe system for well over a year now and until recently would rate them an 11 on a scale of 1-10. That has changed drastically in the last 6 weeks. The App and my Video doorbell were working beautifully until January 6, 2021. Then suddenly, the App stopped working. When I went to the timeline for my videos and selected a video to view, it would only play the video in QuickTime. When I tapped the video a second time, instead of playing the video at normal speed and allowing me to enlarge the image, it instead closes the App and brings me back to my phones home-screen. I have spoken to numerous tech support people and have tried everything they suggested to no avail. They keep telling me it's a known issue and that they are working on an update. After 6 weeks I no longer believe they are trying to fix my problem. Included in my contacts with tech support were a couple of "Supervisors'. Has anyone else experienced this problem? and have you found a fix?