‎Power Outage results in blank recordings | SimpliSafe Support Home
Melmoy's profile

Tuesday, April 12th, 2022 11:41 PM

Power Outage results in blank recordings

I suffered a 12 hour power outage.  As a result, a very long chain of blank recordings was created, many just seconds apart.  I had to manually go through and “remove” each blank recording one at a time.  Is this normal upon a power outage?

Community Admin


5.5K Messages

2 years ago

Hi @Melmoy ,

It sounds like what happened was that your camera was unable to send recordings, because the power outage took out your WiFi as well. However, your Base Station was still operational, since it can use the built-in cell. But that connection can support the alarm signals only (i.e. the messages to our server) and not video. 

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