‎Please fix the smart alarm indoor camera push notifications. | SimpliSafe Support Home
 
kicktd's profile

Tuesday, October 17th, 2023 4:53 PM

Please fix the smart alarm indoor camera push notifications.

Dear SimpliSafe,

Why do you give us the option to disable motion push notifications for alarm modes (off, home, away) on the new wireless smart alarm indoor camera if it STILL sends those push notifications even if you have them turned off for all modes? I would love to get push notifications for away but still have motion enabled for home and off modes. Please fix this ASAP. 

Sincerely,

The long term customer you probably dislike by now.

Community Admin

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2.4K Messages

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10 Points

5 months ago

Hi @kicktd, 

I apologize that this issue is still ongoing. This has been sent to our devs, and they are looking into a solution. If you could please send me screenshots of your motion notification setting in each mode (off, home, and away) that will greatly help their investigation. You can either send them to me here in this thread, or through the Community's direct messaging channel. 

64 Messages

@emily_s​ 

I've left it on for now but I just selected all the activity zones for the motion detection for it not to trigger on the hopes that it gets fixed.

Community Admin

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2.4K Messages

 • 

10 Points

@kicktd​ Thank you very much! I've passed this information along to our devs.

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