Persistent Connectivity Issues with SimpliSafe Outdoor Camera After Wi-Fi Router Upgrade
I'm reaching out for assistance with an ongoing issue involving my SimpliSafe outdoor camera that remains unresolved despite multiple troubleshooting attempts and receiving a replacement camera.
Since upgrading my Wi-Fi router to a newer model, my outdoor camera has stopped reliably recording videos during detection windows and consistently launching the live view feature. While I've occasionally been able to access live view, it fails to work 99% of the time, becoming stuck on "launching live view."
Interestingly, when attempting to access the live view, my router's "current connected devices" menu displays the SimpliSafe camera as connected, but the live view never actually launches. To troubleshoot, I've tried the following steps based on community posts and documentation:
Disabled Wi-Fi 6
Changed the control channel to channel 11
Switched security settings to just "WPA2 Personal" and also the combined setting of "WPA/WPA2 Personal", neither worked
I have also done a complete reset of the Base Station and re-connected to the Wifi after adjusting all of my router settings. Obviously, to no avail.
Sadly, none of these adjustments have resolved the issue. It's increasingly frustrating, as the camera's functionality is a primary reason for subscribing to SimpliSafe's service, and returning to my old router is not an option.
I would greatly appreciate any suggestions or advice from the community on how to approach this problem, as I'm eager to have a fully functional and reliable security system. If anyone has encountered a similar issue and found a successful resolution, please share your experience.