‎How to Improve Wi-Fi Signal Strength? | SimpliSafe Help Center
IMPORTANT: For systems purchased before 2020, you may lose connection to professional monitoring as of 12/31/22 if your Base Station 2G cellular module is not upgraded. Call us or check your SimpliSafe app Overview screen to see if your system is affected.

How to Improve Wi-Fi Signal Strength?

 Updated 

Some actions to take to improve Wi-Fi strength:

  • Unplug your router for 30 seconds, then plug it back in
  • Move your router out into the open if it is inside a cabinet or other furniture
  • Move your router or camera closer to each other
  • Move your router or camera so that there is a direct line-of-sight between them
  • Move or unplug electronic devices between the router and the camera
  • Switch other devices such as PCs, TVs, and video game consoles to an ethernet connection.
  • Switch other devices such as PCs, TVs, and video game consoles to a 5 ghz Wi-Fi network while keeping your simplisafe devices on the 2.4 ghz Wi-Fi network. (The SimpliSafe system is set to work with 2.4 GHz Wi-Fi networks in order to provide wider coverage. 2.4 gHz penetrates walls and floors much better than 5 gHz networks.)
  • Remove unused internet devices from your Wi-Fi network
  • Some routers have an option to broadcast on alternative “channels.” Check your router’s manual for more information.
    • We recommend using channels 1, 6, or 11
  • Install a Wi-Fi extender between your router and the camera
    • Please note: your Wi-Fi connection will only affect cameras and Base Stations. All of our sensors communicate with the system using radio frequency. Installing a Wi-Fi extender will not affect the connection strength or your sensors. 
    • Learn more in our guide for buying Wi-Fi extenders
  • Upgrade your existing router. Many older routers do not support modern device requirements. Contact your internet service provider for options
  • Downgrade the camera’s video resolution. Visit the camera settings page to do this.

 

To learn more about Wi-Fi strength, please visit here.