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siameselynx's profile

Wednesday, January 5th, 2022 12:50 AM

Outdoor cameras - motion detection delayed

Hello everyone,

I installed two outdoor cameras and set the sensor sensitivity to high. I get so many alerts (as the zoning seems still not working) but the start of the recordings seem to be delayed 2-3 sec. For example, I had a delivery guy bringing a package to my porch ~20ft from the road and the camera caught only the delivery guy leaving the porch.

Anyone any ideas what can be wrong?

2 Messages

3 months ago

October 23 - We just installed the newest Simplisafe outdoor camera. We've got the premium monitoring and the full security system. We've seen the same issues:

(1) When someone comes up the front steps to our door, the video begins when they are around 10 feet from the (8' high) camera.. so we see the top of their head. It doesn't pick up motion anywhere near 30' away. (2) Sometimes the camera doesn't detect someone coming to the door at all -- no video produced as I tested it out. (3) Oddly, when someone LEAVES the home, the camera wakes up and produces video immediately. I've now upped the motion detection to 'high' from medium and will see if that makes a difference. But - after a week of the camera sitting in our inside hall for one week pre-installation on high, the fully-charged battery dropped to 75%... so high sensitivity may be a big battery drainer.  So far we are disappointed. The so-called professional reviews of this camera were good. I wish I'd seen this forum first!

5 Messages

@kxwinkl​ Do you have a door sensor or motion sensor? I notice when the sensor is triggered the camera automatically turns on. This is why you will pickup someone exiting your home. I believe there's an issue with the built-in motion device in the outdoor camera. I made a similar comment in more detail from my previous post

2 Messages

.@tjohn7ny

Yes, we have a front door sensor! Thanks for the note; this makes sense.

After a week of realizing that this camera misses some people entirely as they come up the steps to the front door, and other times only catches them once they've gotten within 4 feet of the door, we took it down and are returning it. I'll wait for a later version that doesn't have these well-documented problems. What I don't get is the "independent" reviews of this camera, which were positive and did not mention either the delay in recording or the fact that sometimes the camera just doesn't pick up activity when it's on its 'recommended' settings. 

(edited)

1 Message

3 months ago

We installed our cameras last week and have noticed the exact same thing with a delay. What’s worse is our 18 year old son has been coming home early hours of the morning and the outdoor camera hasn’t ever picked this up. Not even a delayed recording, absolutely no recordings over night. Which is very worrying! We’ve contacted support so will await their reply. Very disappointed so far. 

5 Messages

@Ppingu ​ return your cameras / package bundle before 30 days. This is a losing battle with Simplisafe. Technical support keep telling me they haven't read the forums. Waste of everyone's time and money. There're other DIY security systems on the market.

(edited)

Community Admin

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25 Messages

Hi Paul, thanks for letting us know about this. We've raised this with our customer service team and they'll reach out soon to get this resolved for you. Thanks, Natalie

9 Messages

3 months ago

The saving grace is that all the cameras are triggered to record if the alarm is triggered.

However, there are way too many quirks while using the cameras ... Like you can't view or connect to them while they are recording, in addition to the other things previously mentioned here.

5 Messages

@mike_880898​ The door sensor and motion sensors will trigger all cameras to turn on immediately; No delay. If someone walk up to your property the built-in sensor on the outdoor camera will have a delay (or may not turn on at all) to trigger the camera to turn on. The built-in sensor in the outdoor camera is the culprit. I'll keep saying this so tech support can acknowledge this and fix this issue already.

 

Community Admin

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4.1K Messages

@tjohn7ny​ it's more about how the Outdoor Camera works. In order to save battery life, it goes into a deep sleep when not in use. And it's the Base Station that wakes it up. That's why you might see activations when other sensors are triggered, and why troubleshooting the local radio signal between the camera and the Base Station is important.

Our engineering team continues work on optimizing performance on the Camera end, and an update is rolling out now, with more on the way.

(edited)

20 Messages

3 months ago

Natalie90, please don't just reach out to Paul. There are many of us on here who have these exact same problems. I have called customer service a myriad of times because my cameras, when set to all motion, record all night. However when they are set to people only, UPS can walk all the way up to the door without triggering any cameras.

There needs to be a functional update, either that or some type of refund for products that don't operate even closely to how they are advertised. And these cameras, with solar panels (the way all of mine are set up) are not a cheap investment. 

Community Admin

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25 Messages

@aaronbailey4​ Sorry to hear you're experiencing the same problem. I'm based in the UK team, but I'll make sure to flag this with the US team. Hope to get this resolved for you soon :) Natalie

2 Messages

3 months ago

Still no fix or solution in sight they got thier money worth so why should they care lol

Community Admin

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4.1K Messages

@greenjacob77​ we sincerely apologize for delays, but I can assure you that our engineering team is hard at work on improving performance. A new update is rolling out now, and more are on the way.

6 Messages

3 months ago

Advised firmware update is coming.

20 Messages

@sethman​ hopefully the firmware fixes the 30 second wake up time too. They keep telling me it mist be my internet speed, and I have Gigspeed.  Sometimes they just spin and spin and never wake up. Sure as heck can't catch motion while it's happening. 

1 Message

3 months ago

I have exactly the same problem !!!  Ridiculous !!   Like 50 recordings a day and if it's a person, I barely get a glimpse of them. I'm starting to get second thoughts about my simpli safe system.

15 Messages

3 months ago

Well I pulled ALL my cams, outdoor and indoor. (I had 9 running)  I got off the phone with  a "specialist" who did confirmed a new firmware was coming, but surely could not say if it would solve the issues.

One on the major issues is the sensor the outdoor cam uses to "wake it up" is only made to detect horizontal movement.  As such, anything coming right towards the camera, it will not see and thus will not "Wake up".  HE did not seem shocked I removed all the cams and reduced my monthly cost. (You pay more just to be able to even view the cameras.)   

But also...What I found out was reducing the service level (as I no lonfer needed camera support) also removes the ability to use home automation!!!!  Thus no Google Home or Echo device support without paying the higher fee. WHAT?!?!? 

So cameras aside, I will now sadly be looking for a new complete system that will work with home automation devices.  I am SHOCKED to have learned this when everything other DIY system have the ability to use home automation.  (Like when going to bed, I can say, "Hey Google, Goodnight" and it would not only turn off the lights etc, but also lock the doors etc.  This is something that is supported by mostly any other system without the need to pay an extra $10 a month for it.

SO BAD SimpliSafe, so, so, bad. 

Community Admin

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68 Messages

Hi @DBNet,

 

As far as the motion detection, all PIR-type motion sensors work like this. It's not that it can't detect subjects coming in head-on, it's just more difficult.

 

Next, even without a paying a subscription, you can still use the cameras to livestream, as well as receive push notifications for motion alerts. 

 

Without any monitoring plan, SimpliSafe can work as an offline alarm-only system. You'll be able to arm and disarm, use the Smart Lock through the PIN Pad, and trigger the audible sirens. When your system is connected via WiFi, you can also use the app to control the system remotely, and even enable alarm notifications.

However, it is true that to take advantage of advanced communication features like smart home integrations, you'll want to subscribe to our Interactive Monitoring Plan.

13 Messages

@harriet_c​  Smart home intergration? Don't make me laugh.

To anyone else reading this, their idea of 'smart home integration' ends at arming the system. You can't do anything useful or integrate into routines, create alerts, actions..nothing at all. It is not smart.

(edited)

2 Messages

2 months ago

Is there a limit in feet that the outdoor camera needs to be from the inside monitor?  My proposed location outside is 35 feet from the monitor inside the house.

7 Messages

@kevin_jasperson​ 

Hi. Return it ASAP and get a Ring. Seriously. I have no clue how Simplisafe is getting away with false marketing, but it needs to stop. The outdoors are not protected with Simplisafe. 

7 Messages

It is to the point that everyone should reporting these issues to the Federal Trade Commission. Clearly, money is still being collected by consumers under false marketing claims. The outdoor cameras do not function properly. 

2 Messages

2 months ago

The outdoor camera doesn't look like its waterproof.  Does the camera need to be protected from rain and snow?

Community Admin

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68 Messages

Hi @kevin_jasperson,

 

The Outdoor Camera was designed to be placed outdoors in all weather, so is weatherproof! Also, our Outdoor Camera has 2 WiFi antennas for a more reliable connection. And while the specific distance you're able to place the camera will depend on your router and what type of interference is between it and the camera, a typical 2.4GHz WiFi range is about 150ft. 

15 Messages

This is not really 100% correct...The Outdoor Wi-Fi cameras also requires to be able to reach the BASE for it to work.   If it can not reach the base, it will not function. 

Community Admin

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4.1K Messages

The communication with the Base Station uses a low-frequency RF, the same as what the sensors use. Over open air, it's possible that it can communicate at about 800ft (less, if it's passing through dense materials). So it's less of a problem in terms of range compared to WiFi. But you're right, it's also important to troubleshoot that connection for interference, for best performance of the Outdoor Camera.

91 Messages

2 months ago

My outdoor camera seems to be responding much better and faster to motion now. Firmware is 1.10.2.368

20 Messages

2 months ago

My firmware is also this same version.  I have noticed an increase (and more consistent) notification of people walking by my camera, hence triggering a notification.  

I am afraid of switching back to (all motion) again so that I can catch cars going up my street, as the last three times I did this the cameras hit a 3 minute repeater loop as soon as it gets dark.  Inevitably they'd wind up dead by morning.  The only way I could interrupt this loop would be to climb a ladder and open the battery door. 

I'll try to switch back this weekend when I can monitor them more closely to see if the new firmware fixed the problem with the sensing "All" motion when there is no motion there. 

Hopefully we can give credit where credit is due with this new update.

 

Community Admin

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4.1K Messages

@aaronbailey4​ part of the 1.10 update could possibly address that 3-minute recording bug. But we have not yet confirmed that the issue is resolved. We'd be interested to hear your results!

3 Messages

2 months ago

I am experience 

Same issues on all my outside cameras..not sure if we will continue with this system.

3 Messages

2 months ago

We have same issue with all outdoor cameras.not sure if we will continue with SS.

Also sucks that I cannot get video footage on my alexa show 15.

15 Messages

2 months ago

Sad to say that even after the last update and working with high level customer service, who was really great BTW, we have in fact returned all of our SS cameras. 8 of them.  

As mentioned before, we do like the SS system itself and will continue to use it for now.  But we could not count on the cameras and the extras cost to use them made no sense.  And now that I have downgraded service, we also have lost Alexa and Google support which only come with either the NO Monitoring service or the Full Monitoring with camera support.  You can not use it with the monitoring service plan. (Meaning dispatch service.)  

While I was able to return most of the cameras to Sams Club...I could not return the indoor cams that I bought from SS. I also have too much $ into the system and time to switch out to another service. (Yet I still have two door sensors that can not be reached by the base.)   

SS is over extending IMHO. 

Community Admin

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4.1K Messages

@DBNet​ so sorry to hear that. But thank you for giving us a try.

You should know, the Indoor Camera and the Outdoor Camera are on different platforms, with totally different hardware. So you shouldn't be seeing the same delay/performance issues on your Indoor Cameras. We'd want to troubleshoot them separately, if you are.

And as for those Entry Sensors - did we already troubleshoot those with you? There are a few things we can try to get them back online.

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