‎outdoor camera video is upside down. | SimpliSafe Help Center
 
williams3214's profile

Friday, April 8th, 2022 9:12 PM

outdoor camera video is upside down.

​How do I get the outside camera to show right side up video on my phone?​

Accepted Solution

66 Messages

1 year ago

@williams3214​ On the App goto My System/Camera Settings, pick the camera and there is a rotate 180switch

This comment was created from this reply

3 Messages

@eamail2001​ I found the switch to rotate 180.  The switch is on.  Right now I  have the camera sitting upside down and the picture is perfect.

Community Admin

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4.3K Messages

1 year ago

Hi @williams3214 ,

Just one question for you. Do you have your camera installed like this?

Or do you have it hanging with the magnetic mount at the top?
Unfortunately, right now the Outdoor Camera is only designed to go up like pictured. There's currently no way to rotate the image.

3 Messages

@davey_d​ OK, thanks.  I was hoping to rotate the image.  I haven't permanently mounted the camera yet.  I have it on a flat surface to test it out.  I'm trying different locations to see which one is best.  It won't stand alone as pictured.

66 Messages

@williams3214​ On the App goto My System/Camera Settings, pick the camera and there is a rotate 180switch

This reply has been converted into a comment

Community Admin

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4.3K Messages

@eamail2001​ thanks for the correction! You are absolutely right, I forgot this feature was already added!

3 months ago

I have the same problem with than upside down image. It has been working fine until today. I have followed the advice you gave Williams3214 but there is no change.

Community Admin

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4.3K Messages

@bill_h_anderson​ if I have this right, you already have the Rotate Image 180º option enabled in Camera Settings? And it doesn't seem to be working for you? Of course, don't forget to hit Save on the top right, to lock in the setting.

24 days ago

I've hit saved several times and still cannot get the picture to rotate.

Community Admin

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295 Messages

@minnesotabeercompany​ have you tried removing the Outdoor Camera from your system and then re-adding it? After you do that, try activating the Rotate Image 180° setting. 

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