‎Outdoor Camera Software Won't Update | SimpliSafe Support Home
 
p020894's profile

Monday, September 25th, 2023 9:02 PM

Outdoor Camera Software Won't Update

I purchased and installed 3 additional outdoor cameras on July 15.  They spend a large part of the time in  "Offline" status.  All 3 have not updated their software since I received them.  They all have software version 1.15.6.391.  I've removed and re-added cameras multiple times.  I've reset the base station multiple times.  I feel like if the software would update to 1.18, like the rest of my cameras, they would stay online, like the rest of my cameras.  Why won't the software update?

Community Admin

 • 

3K Messages

9 months ago

Hi @p020894, 

An Outdoor Camera showing an offline status can occur for a few different reasons, and a firmware update might not always be the fix. I've sent your case to our escalated Support team, a specialist will reach out to you soon to troubleshoot your Outdoor Cameras.

New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.