6 Messages
Outdoor camera, seems to not be working properly, missing time
Hi,
I just got 2 outdoor cameras, have them setup, latest firmware updates etc, everything appears to be working fine... however during my tests I feel like I'm missing video. I've tested both within 15 feet of the base station and out to ~40 feet of the base station with no differences.
For example; i know the boundaries of what the camera can see, and I've tested walking into that boundary multiple times (from each direction, left, right and straight on approach), all of which towards the camera and then I spin around and go the opposite direction.
the problem is that when I review the footage, all I see is the footage of me right below the camera and turning around and leaving, about 60% of the time its the walking away portion only missing the "face".
Does anyone else experience this? Is there a setting I need to adjust? I can't see to find anything, i'm either missing video completely or there is some lag here from when motion is detected and video capture begins?
thanks!
captain11
Captain
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5.9K Messages
2 years ago
@coffeeworks I have two cameras and yes, there is a slight recording delay, but I have not experienced it to a degree you have. Simplisafe is keenly aware of the issue and is working to resolve it and make the outdoor camera operate as well, if not better, than the indoor camera. That said, you should use the recently released connection tool to see if your signal strength and speed meets SS's minimum specs. If they don't you may want to consider an extender, of i you have a mesh system, another point and or repositioning them.
You can still call SS to troubleshoot.
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coffeeworks
6 Messages
2 years ago
how long is your delay captain11?
Yes i've already used that connection tool and I am well beyond the minimum specs for connectivity speed etc.
See my original post regarding the tests with and without extenders and distance to wifi....
So what is the issue that is being resolved by simplisafe?
Does anyone else experience this or have any suggestions?
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jrcbrit
2 Messages
1 year ago
These outdoor cameras are unreliable and would not recommend them to anyone. Simplisafe should have waited until the design was proven rather dmdeceiving customers
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marcos9999
5 Messages
7 months ago
I gave up. These cameras only work when they feel like. It is really sad because otherwise, this system would be a good one, but cameras are such an important and vital part of a security system, and I can't believe how expensive they are. I just had to come to terms with the SS system there, you simply don't have outside cameras. The indoors work fine. I'm buying Arlo cameras for the outside. The other problem I find is that the base does not reach far, but this could be because my house has thick walls or something...Very disappointing.
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croz_02
1 Message
4 months ago
I am also extremely disappointed with the Simply Safe outdoor cameras. My new house is on a corner lot with a pool next to an elementary school. This lag time and short recording is not acceptable especially with such an expensive system. I am ready to give up too and go back to the ring cameras and security that came with the house. I certainly won’t be recommending Simply Safe to anyone.
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