3 Messages
Outdoor camera records only 17-20 seconds
We have 3 outdoor cameras all set to record any motion. Not one of them records longer than 20 seconds even though the motion is on going. My car was hit & the camera missed the entire event. What am I paying for??? A security system????? Not hardly.
emily_s
Community Admin
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3.3K Messages
6 months ago
Hi @jasonhurd25,
I am terribly sorry to hear about this. When the Outdoor Camera stops recording motion after a few seconds, it usually means that the camera is having a problem maintaining a consistent Wi-Fi connection.
I've escalated your case to our Specialist team. A Senior Specialist will reach out to you soon to make sure you're taken care of, so keep an ear out for their call.
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Dadof2Boyz
1 Message
4 months ago
I have 3 of the outdoor cameras and they constantly do the same thing. 17 seconds of recording. I bought them for security and feel less secure. My internet connection is excellent so I know it's not that. What's up with these cameras?
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