‎Outdoor Camera Recording Outside of Set Activity Zones | SimpliSafe Support Home
llamartina518's profile

Friday, October 7th, 2022 8:17 PM

Outdoor Camera Recording Outside of Set Activity Zones

Has anyone had issues with their outdoor camera recording outside of set activity zones? I'm having trouble getting the camera to consistently record package drop offs/mail delivery, even though I have those areas marked to record in my activity zone. Delivery/mail notifications is a majority of the reason I got the camera in the first place, so trying to figure this out.

To help increase the sensitivity of the monitoring inside the market activity zones (where packages are dropped/the mailbox), I tried changing the settings from "people only" to "all motion", but when I do this, it starts recording literally every movement outside of the set activity zones. I like that it definitely increases the sensitivity when set to "all motion", but I don't like that it makes it record outside of the set activity zones. Is this supposed to happen with the "all motion" setting? I would think it should record "all motion" inside your activity zone parameters, but no idea why it would start recording outside of my marked zones?

Has anyone else experienced this issue and found a good fix? Thanks so much!

Community Admin


5.5K Messages

2 years ago

Hi @llamartina518 ,

It might help to perform a reset, just to clear out the software and start fresh. You can do that by pressing the button in the back of the Outdoor Camera for 30 seconds. When you release, it should reboot, and you can install it again from the app like a new camera.

But it could also be a problem with the firmware itself. What version of the firmware do you have? You can check in the Camera Settings page. Version 1.9, with stability and performance improvements, is rolling out now.


1 Message

I am having this issue regardless of sensitivity setting or people only/all motion setting on a brand new (Oct 2023) outdoor wireless camera and running software version older (~2021) running software version This is a new issue in the last week-ish. I have reset the outdoor camera, unplugged and removed the batteries from the base station and neither of those troubleshooting theories solved the issues. 

Community Admin


2.9K Messages

@JamieH​ When you reset this camera, did you press and hold the pairing button on the back of the camera for at least 30 seconds?

Also, do you notice that this happens during the day, at night, or at any time of day? Activity Zones use the main camera to analyze the scene, and unfortunately Night Vision doesn't allow for that, so Activity Zones are only able to work during the day.

2 Messages

I’m having the same issue with a brand new camera. I’m in a high traffic area, so I set it to people only, low sensitivity, and seriously blocked off almost half the zones. I still keep getting notices exactly where I told it not to. I’ve lost half the battery charge in less than a week— twice. Even re-angled the camera to try not to even see some of those areas, but then I lose some of the security purpose of the camera. About to give up on it and send it back. 

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