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Community Admin

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521 Messages

Thursday, December 15th, 2022 3:16 PM

Resolved

Outdoor Camera recording every 3 minutes at night

There is a known issue where at night, the Outdoor Camera's motion sensor may and initiate recordings repeatedly, without any confirmed (ongoing) triggers.

 

Outdoor Camera Firmware Update 1.10.x has been rolling out, and it includes some fixes that may resolve this issue. You can check if your camera is already updated by going into the Camera Settings section of the SimpliSafe app.

 

If you are still experiencing this issue after your camera has auto-updated, please let us know here.

Our engineering team has identified a similar issue with a different underlying cause, which has surfaced in versions 1.18 and 1.20. You can follow updates for that issue here.

12 Messages

3 months ago

My system continues to behave.  No unusual activity from the one bad cam.

9 Messages

3 months ago

My system has had increasing issues once again and is currently on 1.18.23.5603 but has flip flopped to 1.20 and back again indicating Simplisafe is clueless as to what the issue is.  What was changed in which version to fix the issues in 1.10.x.x ?  A code review seems to be in order as it appears 1.10 code may have been reintroduced into 1.18 and continues in 1.20.

Community Admin

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5.3K Messages

@wellthereitis​ the issue in this thread has been resolved. But a similar issue with a different underlying cause has surfaced as of 1.18+. We're tracking that issue here.

7 Messages

My cameras downgraded to 1.18 and the majority of the issues went away. Tonight, the issues have returned and I see that the SW version is back to 1.20.

3 Messages

2 months ago

Having this issue on v1.20.37.8185. It's every 1 to 3 minutes nightly. 

3 Messages

2 months ago

It's happening on v12.20.36.815. Camera is going off every 1-3 minutes every night after 10pm. I'll wake up to over 100 notifications from the camera. 

2 Messages

2 months ago

Davey D. How about on these outside camera's, check with your software programmers if they could add an option like dust / dawn feature to turn motion detection off during the night time hours. That would stop camera from triggering and draining the battery down. A temp or permanent fix until this issue is resolved.

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