‎Outdoor Camera Limit | SimpliSafe Support Home
 
Jschurter's profile

Friday, April 15th, 2022 3:18 AM

Outdoor Camera Limit

Why won't the store let me order more than one outdoor camera?

Community Admin

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5.2K Messages

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50 Points

2 years ago

Hi @Jschurter,

 

So sorry for the inconvenience. Due to previous supply chain issues, we've had to limit sales of the Wireless Outdoor Camera.

1 Message

2 years ago

When will more outdoor cameras be an option?

Community Admin

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5.2K Messages

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50 Points

@jake_lil_bro​ right now, and for the foreseeable future, we're limiting sales to 1 camera per purchase. You can keep purchasing through our components page here.

Advocate

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677 Messages

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10 Points

Hey @davey_d can y'all create a support article for this? Or put the info on the product page? This is asked all the time and it's pretty simple answer since global supply chain issues are problematic all over the place. (Tried to buy a Raspberry Pi recently? HAHAHAHA. Good luck.)

Community Admin

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5.2K Messages

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50 Points

Help Center content is really for permanent concerns, or something that has a big negative impact on customer experience. Temporary issues like stock shortages wouldn't normally be under that category. But you're right, it would be helpful to have an article explaining how/why certain items keep going out of stock. I'll send it up to our HC team.

3 Messages

2 years ago

Been waiting over a month for mine - when I ordered it, the site stated 1-2 weeks. I keep getting an email pushing it further and further back. Wish I had known of this issue prior to paying for it and not knowing when or if I’d even have the product in hand. Good luck 

Community Admin

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5.2K Messages

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50 Points

@rodriguezjaimee​ so sorry to hear about your experience. Yes, due to inventory challenges, the Outdoor Camera had been out of stock. But the good news is that we finally have a new shipment in. If you haven't received your shipping notice already, it should be coming to your inbox soon.

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