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weathertom's profile

11 Messages

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10 Points

Monday, February 12th, 2024 12:55 PM

Outdoor Camera Has Excessive Motion Detections When Sunny

My outdoor camera will have a motion detection 5-10 times per hour when it is sunny outside. When I check the recordings I cannot see anything that would cause the issue. I set sensitivity to low and clicked on as many squares as I can within the image to only monitor the portion I absolutely need, but that hasn't helped. When it is cloudy it works fine.

Community Admin

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5.2K Messages

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70 Points

12 days ago

Hi @weathertom ,

Thanks for reporting. The only theory I have is that the camera's infrared sensor (that detects heat moving around in the scene) is being triggered, and then there's something in the scene that the camera is recognizing as "person-shaped" when it isn't. But we'll have to dig deeper, and maybe get some samples from you (if you're comfortable).

I've requested contact from one of our specialist agents so we can investigate further.

11 Messages

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10 Points

Ok, just let me know what I need to do, thank you. 

11 Messages

 • 

10 Points

It is set to low sensitivity, with more than half of the squares in the "activity zone" turned off. However, it is set for "all motion", not "people only". However, I have another camera set the same, and at medium sensitivity, which does not face the sun and does not have this issue. 

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