‎Outdoor Camera disrupting internet for entire house | SimpliSafe Support Home
 
G

Tuesday, October 19th, 2021 9:06 PM

Outdoor Camera disrupting internet for entire house

I have had the SimplieSafe Outdoor camera for around a month now, and have been having an unusual problem where the internet drops the connection for the whole house whenever the camera has the battery installed. The internet connection drops for 20-60 seconds at a time, and then comes back online. This repeats a minimum of 10-15 times throughout the day. The internet goes out completely for all devices including tv's streaming content, cat5 connected computers, WiFi connected tablets, etc. When I remove the battery from the camera, the problem stops. I have no idea what is happening, and neither does my internet provider or IT company from my office.

The camera sits outside about 15 feet from my base station. The signal has to pass through a plaster interior wall, and a brick exterior wall, and the camera generally has poor connectivity. Has anyone else had a similar experience? I don't want to return the cameras, but if there is no solution to this, I may need to.


Thanks,
-G
No Responses!
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.