‎Outdoor camera battery stops recharging at 84% | SimpliSafe Support Home
 
dflaitz's profile

Thursday, March 30th, 2023 9:13 AM

Outdoor camera battery stops recharging at 84%

Newer outdoor camera stops recharging at 84%.  Camera has been in use for 6 months.  

Community Admin

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2.4K Messages

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10 Points

11 months ago

Hi @dflaitz, 

When you plug in the Outdoor Camera's battery, do you see it light up to indicate that it's charging? If you don't see a light, I'd recommend using a different USB port or adapter to rule out if that's the issue or not. If that doesn't help, the battery may need to be replaced. Our Support team can order a replacement for you.

4 Messages

@emily_s​ 

Thank you.  The battery blinks and stops when there are three solid lights, however when I check the charge on SS app it shows only 84% charged.  The battery is only 6 months old.  Is that normal?

Community Admin

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2.4K Messages

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10 Points

@dflaitz​ the three solid lights should indicate that the battery is fully charged, it shouldn't be reading at 84%. This certainly isn't normal, so I do think you should reach out to our Support team to get a replacement battery. 

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