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TLAR's profile

Monday, October 10th, 2022 12:45 PM

Outdoor camer firmware v99.99.99.99

Camera is connected to a solar panel, version was originally 1.7 when setup. Believe I had an episode of the 3 minute record loop drain the battery. Replaced with a fully charged battery and now the f/w version reads v99.99.99.99. This is not an easy to access camera and I have much better things to do then to drag a ladder out, remove the camera from the system, re-add it, reposition it again and hope it works. Guess I'll try calling t/s first, maybe it's a fubar'd camera and needs replaced.

Community Admin

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5.3K Messages

2 years ago

Hi @TLAR ,

Were you able to get in touch with Support? That incorrect version name issue is known, though it shouldn't be affecting normal function. That 3-minute recording issue is unrelated. Though of course, our engineers are working on resolving both.

5 Messages

2 years ago

Yes was able to contact support.

However, wondering how I will know if/when the camera is updated?
Will the version info display correctly afterward?

Community Admin

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5.3K Messages

@TLAR​ yes, when that camera is updated, it should show the correct new version, which is 1.9. However, if that update fails, or if you run into any other trouble, the next step should be be a replacement.

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