Hi folks,

There is a known issue where some Outdoor Cameras may become unresponsive after reconnecting or charging/swapping batteries. You may see the LED flashing blue - indicating that the unit is actively attempting to send data - but it isn't able to send recordings or allow livestreams.

Firmware Update 1.18 contains a partial fix for this issue, and should now be rolled out to most users. You can check your camera’s version in the SimpliSafe® app:

Tap the Cameras tab
Tap the ⚙ Gear Icon (top right)
Select your Outdoor Camera
Scroll down to the bottom of the settings page

If your camera is showing the symptoms above and is ALREADY on firmware 1.18

You may still need to perform a reset to restore functionality:

Remove the Camera from your system in the SimpliSafe® app:

Tap the Cameras tab
Tap the ⚙ Gear Icon (top right)
Select your Outdoor Camera
Scroll to the bottom and select X Remove Camera

Reset the Camera itself:

Press and hold the Pairing Button on the back of the camera
Continue holding until the camera chimes (about 30 seconds)

You may see the LED indicator blinking white, indicating that it’s ready to set up.

Return to the SimpliSafe® app to reinstall the camera:

Tap the three-bar ☰ Menu icon on the top left
Select Add Device or Camera
Tap Let’s Go
Scroll down and select Wireless Outdoor Cam
Follow the instructions on the SimpliSafe® app for setup

If your camera is showing the symptoms above and is NOT on firmware 1.18

We will need to perform further troubleshooting, including possibly replacing your camera. Please contact our Support team and we’ll take care of you.

Outdoor Camara not recording

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