‎Not compatible with chiming doorbells? | SimpliSafe Help Center
 
C

Thursday, January 2nd, 2020 11:03 PM

Not compatible with chiming doorbells?





1 Message

3 years ago

I have the same issue. I removed the doorbell unit to reset it and used a USB connection to ensure that the battery was charged. When I reinstalled the video doorbell, my chime sounded. However, pushing the doorbell does NOT cause the chime to chime and the only LED that I ever see is a yellow one that goes out after 5-7 seconds.

I have been unable to install the doorbell via the mobile app. I NEVER get a flashing white LED.

I see that you posted this 9 days ago. Have you received any help from tech support on things to try?

2 Messages

3 years ago

I am having the same issue.  I was sent a second door bell but getting the same response from that one.

I was told the same thing from Hello Tech who was trying to get it to work.  he said it is my chime. I would hate to take that down and put up a simple one if that is not the real issue.  has anyone done that? did it work?  

Getting really desperate here as I have done everything that I was told to do, additional booster on my electric panel, the chime adapter, new ringer, nothing has worked so far.

thanks
New to the Community? Get started by reading our Welcome Post.