I have the same issue. I removed the doorbell unit to reset it and used a USB connection to ensure that the battery was charged. When I reinstalled the video doorbell, my chime sounded. However, pushing the doorbell does NOT cause the chime to chime and the only LED that I ever see is a yellow one that goes out after 5-7 seconds.
I have been unable to install the doorbell via the mobile app. I NEVER get a flashing white LED.
I see that you posted this 9 days ago. Have you received any help from tech support on things to try?
I am having the same issue. I was sent a second door bell but getting the same response from that one.
I was told the same thing from Hello Tech who was trying to get it to work. he said it is my chime. I would hate to take that down and put up a simple one if that is not the real issue. has anyone done that? did it work?
Getting really desperate here as I have done everything that I was told to do, additional booster on my electric panel, the chime adapter, new ringer, nothing has worked so far.
thanks
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guyerz
1 Message
3 years ago
I have been unable to install the doorbell via the mobile app. I NEVER get a flashing white LED.
I see that you posted this 9 days ago. Have you received any help from tech support on things to try?
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debmmandel
2 Messages
3 years ago
I was told the same thing from Hello Tech who was trying to get it to work. he said it is my chime. I would hate to take that down and put up a simple one if that is not the real issue. has anyone done that? did it work?
Getting really desperate here as I have done everything that I was told to do, additional booster on my electric panel, the chime adapter, new ringer, nothing has worked so far.
thanks
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