I haven't noticed yet, but one person had said 720p vs 1080p gave them just as good of results and better data quality insofar as transmission times, etc.
If you're in an area where there is a lot of 2.4 ghz traffic, it might help to reduce to 720p and see if your video remains consistent.
FWIW for me, sometimes it will say "no video" but then I go back and play the same one, and woosh -- there's video! So sometimes it could be an issue of the app contacting Simplisafe's servers.
I reduced mine to 720 quite a while ago but after update mine is also CUTTING OFF MOST ALL VIDEOS AFTER ABOUT 2 SECONDS!!!
I did all of the trouble shooting... I have STRONG internet connection to doorbell, etc. AND THIS JUST STARTED HAPPENING!! Also, I am not receiving notifications on my mobile devices.
@dan012752 have you already been working with our Support team to improve that connection? It's very likely that the way that your doorbell is positioned (outside, likely behind a wall) is playing a big factor, and we'd need to troubleshoot. Give us a call at 800-548-9508 and we can help.
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lorelai
7 Messages
3 years ago
If you're in an area where there is a lot of 2.4 ghz traffic, it might help to reduce to 720p and see if your video remains consistent.
FWIW for me, sometimes it will say "no video" but then I go back and play the same one, and woosh -- there's video! So sometimes it could be an issue of the app contacting Simplisafe's servers.
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photo1257
10 Messages
3 years ago
I reduced mine to 720 quite a while ago but after update mine is also CUTTING OFF MOST ALL VIDEOS AFTER ABOUT 2 SECONDS!!!
I did all of the trouble shooting... I have STRONG internet connection to doorbell, etc. AND THIS JUST STARTED HAPPENING!! Also, I am not receiving notifications on my mobile devices.
0
dan012752
3 Messages
1 year ago
I am constantly having problems with no video. It keeps going in and out. Other devices in my house work fine.
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