2 Messages
No power to Video Doorbell Pro
After I installed my SimpliSafe system earlier in the year, my video doorbell pro no longer works. I suspected it was due to the outdated and inadequate transformer in my doorbell, so I upgraded to a more powerful that was rated for doorbell cameras. However, there is still no power to the camera and it does not operate. I also want to power the camera without using the doorbell chime. Can I just bypass it and connect both wires from the camera directly to the transformer?
davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi @johnstonkw,
As you know, the Video Doorbell Pro is designed to plug into a wired mechanical doorbell system. We would not recommend installing on a different wiring setup.
But with regards to troubleshooting your existing unit, we're a little bit at a loss, since it no longer powers on. So the next step is to replace the unit entirely. Please contact our Support team and we'll get an order in ASAP.
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