Account & Billing
Tuesday, January 19th, 2021 5:28 PM
2 years ago
How can we improve?
2 years ago
Your situation may prove to be a bit tough since you have already tried to drill out the security screw but some people have previously suggested putting a bit of hot glue on the end of the screwdriver, and then holding it in place on the screw until it dries. If that doesn't work out for you we should still be able to reset your Video Doorbell Pro without needing to take it off of its bracket.
In order for this to work, we will first need to get the camera back online. Since we can't do that through the use of the reset button and going back through the setup, we'll need to set up a temporary WiFi network that uses the same WiFi name and password that was in use when the Video Doorbell Pro was last working. You can either do this by changing your current WiFi credentials on your router, by creating a guest network with those credentials, or by setting up a hotspot on your phone using those credentials. Once that network has been set up, the Video Doorbell Pro should connect to it properly.
Once connected to the network again, you can remove the Video Doorbell Pro from your account. Whenever the Video Doorbell Pro is removed from an account while it's online, it will reset itself after about a minute. Once the Video Doorbell Pro has reset itself, you can connect it to your new WiFi network.
SimpliSafe Social Team
SimpliSafe Home Security