2 Messages
Need camera part
Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?
Here is the picture of the part. They fall off easy and finally lose one.
2 Messages
Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?
Here is the picture of the part. They fall off easy and finally lose one.
Official Response
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @FrozenPlasma ,
Our Support team would be happy to provide a replacement mount for your Outdoor Camera, free of charge!
(edited)
2
captain11
Captain
•
6.1K Messages
2 years ago
@FrozenPlasma first, question: are you under warranty? If so, just call and ask for a replacement. Don't know? Call and ask. If not, you will be surprised how many parts SS does provide (many at no cost) for the various items they sell. Examples: the plastic different colored lock adapters for the doorlock, faceplates for the doorbell etc. Please post your outcome here if you get a chance after you call.
0
0
J2945Avl
1 Message
9 months ago
I need a replacement base plate and 2 mounting screws to reposition my outdoor security cameraa
1
0
McRae
1 Message
8 months ago
I was given NO HELP from SS for the same exact part because I bought my cameras from Best BUY. I just need this mounting cap. SS will not sell it to me. Now I have to throw away a $160 camera. I thought SS was known for it's customer service. I have spent over an hour trying to find an answer.... even tried ebay.
1
0
nelliebmcb
1 Message
1 month ago
Good morning, I just stumbled upon this and that is the exact part I need, how would I go about purchasing one? Thank you so much!
1
0