2 Messages
Need camera part
Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?
Here is the picture of the part. They fall off easy and finally lose one.
![](https://prod-content-care-community-cdn.sprinklr.com/dfc869f8-176e-48b9-8cc5-f1e5d4b95448/6C25196FBFAA4D228801E79789AC71-5422564c-1c91-45f9-af57-2b729ee7ab9d-1249457153.jpeg)
2 Messages
Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?
Here is the picture of the part. They fall off easy and finally lose one.
Official Solution
davey_d
Community Admin
•
5.7K Messages
2 years ago
Hi @FrozenPlasma ,
Our Support team would be happy to provide a replacement mount for your Outdoor Camera, free of charge!
(edited)
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captain11
Captain
•
6K Messages
2 years ago
@FrozenPlasma first, question: are you under warranty? If so, just call and ask for a replacement. Don't know? Call and ask. If not, you will be surprised how many parts SS does provide (many at no cost) for the various items they sell. Examples: the plastic different colored lock adapters for the doorlock, faceplates for the doorbell etc. Please post your outcome here if you get a chance after you call.
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J2945Avl
1 Message
8 months ago
I need a replacement base plate and 2 mounting screws to reposition my outdoor security cameraa
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McRae
1 Message
6 months ago
I was given NO HELP from SS for the same exact part because I bought my cameras from Best BUY. I just need this mounting cap. SS will not sell it to me. Now I have to throw away a $160 camera. I thought SS was known for it's customer service. I have spent over an hour trying to find an answer.... even tried ebay.
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