‎Need camera part | SimpliSafe Support Home
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FrozenPlasma's profile
FrozenPlasma

2 Messages

Monday, October 17th, 2022 3:21 AM

Need camera part

Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?

Here is the picture of the part. They fall off easy and finally lose one. 

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12 days ago

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Official Solution

davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @FrozenPlasma ,

Our Support team would be happy to provide a replacement mount for your Outdoor Camera, free of charge!

(edited)

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grollo3k

1 Message

@davey_d​ Hello,

How do i order a mounting cap for the magnetic for the end of the metal ball for a magnetic wifi outdoor camera. I lost one of mine

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2 years ago

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davey_d

Community Admin

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5.7K Messages

@grollo3k give our Support team a shout. They can help with that.

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2 years ago

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captain11

Captain

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6.3K Messages

2 years ago

@FrozenPlasma first, question: are you under warranty? If so, just call and ask for a replacement. Don't know? Call and ask. If not, you will be surprised how many parts SS does provide (many at no cost) for the various items they sell. Examples: the plastic different colored lock adapters for the doorlock, faceplates for the doorbell etc.  Please post your outcome here if you get a chance after you call.

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J2945Avl

1 Message

1 year ago

I need a replacement base plate and 2 mounting screws to reposition my outdoor security cameraa

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captain11

Captain

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6.3K Messages

@J2945Avl I suggest you call or chat with support and ask. One other consideration: if your outdoor camera is low you may want to get a secure mount.  It is relatviely inexpensive and will make the camera, if within reach without a ladder, to steal it.

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1 year ago

McRae

1 Message

11 months ago

I was given NO HELP from SS for the same exact part because I bought my cameras from Best BUY.  I just need this mounting cap.  SS will not sell it to me.  Now I have to throw away a $160 camera.  I thought SS was known for it's customer service.  I have spent over an hour trying to find an answer.... even tried ebay.

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davey_d

Community Admin

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5.7K Messages

@McRae​ we are unfortunately not able to offer just the magnetic mounting for sale (we just don't have that part available as a separate item).

However, we do cover all of our products under a warranty, so we might be able to get you a replacement for the whole camera at no cost to you.

The standard warranty is for 1 year from purchase, but if you're subscribed to the Fast Protect Monitoring Plan, your whole system has lifetime coverage for as long as you're subscribed!

Did you mention that you've reached out to our Support team already? I strongly suggest reaching out again and we'll take care of you.

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11 months ago

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nelliebmcb

1 Message

5 months ago

Good morning, I just stumbled upon this and that is the exact part I need, how would I go about purchasing one? Thank you so much!

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emily_s

Community Admin

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3.4K Messages

Hi @nelliebmcb​, 

We don't have the Outdoor Camera's magnetic mount on our online store available for purchase. But if you reach out to our Support team, they can send you a new one free of charge under your warranty.

(edited)

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5 months ago

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pete039f36

1 Message

2 months ago

need a lens cover for SSCM2 Camera

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simplisafe_admin

Community Admin

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1K Messages

@pete039f36 Are you looking for the Outdoor Kit for the SimpliCam Wired Indoor Camera? Unfortunately this is out of stock.

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2 months ago

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db317

1 Message

14 days ago

My outdoor camera fell off the magnetic mount during a snowstorm. The outer shell of the camera cracked and a piece broke off. If I put the battery in and cover on, the camera works as long as I am holding the outer shell together. Therefore it appears all the internal electronics still work. Any chance I can get a replacement for the outer shell? Tried going through the live chat support but no help there. Thank you 

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captain11

Captain

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6.3K Messages

@db317​ I would call SS support, explain your situation and ask for a call back from a supervisor.

Please post your outcome here if you get a chance

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14 days ago

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simplisafe_admin

Community Admin

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1K Messages

@db317 please reach out to our Support team so we can get your camera replaced. Our agents can help you via live chat, but are also available on the phone as well.

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12 days ago

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