‎Need camera part | SimpliSafe Support Home
 
FrozenPlasma's profile

Monday, October 17th, 2022 3:21 AM

Need camera part

Need back part to outdoor camera. Does SimpliSafe sell parts, or do I have to buy a new camera?

Here is the picture of the part. They fall off easy and finally lose one. 

Official Solution

Community Admin

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5.2K Messages

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80 Points

1 year ago

Hi @FrozenPlasma ,

Our Support team would be happy to provide a replacement mount for your Outdoor Camera, free of charge!

(edited)

1 Message

@davey_d​ Hello,

How do i order a mounting cap for the magnetic for the end of the metal ball for a magnetic wifi outdoor camera. I lost one of mine

Community Admin

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5.2K Messages

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80 Points

@grollo3k give our Support team a shout. They can help with that.

Captain

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5.7K Messages

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130 Points

1 year ago

@FrozenPlasma first, question: are you under warranty? If so, just call and ask for a replacement. Don't know? Call and ask. If not, you will be surprised how many parts SS does provide (many at no cost) for the various items they sell. Examples: the plastic different colored lock adapters for the doorlock, faceplates for the doorbell etc.  Please post your outcome here if you get a chance after you call.

1 Message

2 months ago

I need a replacement base plate and 2 mounting screws to reposition my outdoor security cameraa

Captain

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5.7K Messages

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130 Points

@J2945Avl I suggest you call or chat with support and ask. One other consideration: if your outdoor camera is low you may want to get a secure mount.  It is relatviely inexpensive and will make the camera, if within reach without a ladder, to steal it.

1 Message

4 days ago

I was given NO HELP from SS for the same exact part because I bought my cameras from Best BUY.  I just need this mounting cap.  SS will not sell it to me.  Now I have to throw away a $160 camera.  I thought SS was known for it's customer service.  I have spent over an hour trying to find an answer.... even tried ebay.

Community Admin

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5.2K Messages

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80 Points

@McRae​ we are unfortunately not able to offer just the magnetic mounting for sale (we just don't have that part available as a separate item).

However, we do cover all of our products under a warranty, so we might be able to get you a replacement for the whole camera at no cost to you.

The standard warranty is for 1 year from purchase, but if you're subscribed to the Fast Protect Monitoring Plan, your whole system has lifetime coverage for as long as you're subscribed!

Did you mention that you've reached out to our Support team already? I strongly suggest reaching out again and we'll take care of you.

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