NEED CAMERA AUTOMATIC RECONNECTION AFTER WIFI POWER INTERUPPTED

@davey_d​   No I have no intention to blame the wifi extender.  Wifi is Wifi.  All other devices  connected to the extender are doing their job and no delay after a power outage.  Again,  We just need the cameras to automatically find the preprogrammed wifi 2.5 Ghz address and get back to work.  The software of the cameras should repeatedly seek the signal again that is programmed already to only connect with.  This WiFi Extender is the EXACT model recommended by Simplisafe of all WiFi Extenders.  Davey, Will you push this request for us to the engineers to discuss amongst themselves?  That is what is needed.  We expect hiccups in programming when new situations come along.  I am sure I am not the only one experiencing this flaw.  Engineers love problem solving and that is what they are paid to do.   Please push this request to them.  Simplisafe systems protect our lives and our property and we expect it to be as fail-safe as possible.   Thank you.

BTW, the WiFi Extender has zero problem linking back to the router in just a few seconds after power failure restoration.

@mooremd thank you for clarifying. 

Yes, all of our cameras already work just as how you describe, because as you said, WiFi is WiFi. That is, if there's ever an interruption in the connection, the cameras do already keep attempting to reconnect (I can even confirm this from personal experience - my own home is prone to power outages during storm season!).

What I suspect is that something is going wrong during the handshake to reconnect. I agree that your case is a good one for our engineers to look into, and I've already forwarded to them.

@hanks424​ We have periodic outages, very short admittedly, but the cameras do usually reconnect. The big exception was during the period I had with Google WIFI.

The watchword is 'short' outages -- my cameras usually reconnect with short outages (like a few seconds). The problem occurs with longer (over 5 minute) power loss. The ONLY way to get back is to power cycle the cameras. Out of town=out of luck.

Design solution: small backup battery (or a large enough capacitor or eprom) to maintain data until handshake reconnect occurs. Cameras in the $100 price range should have better reliability.

@hanks424 all of our cameras should be attempting to reconnect regularly, is the thing. When the power comes back on, and if your WiFi access point isn't ready yet, your SimpliSafe cameras should be trying again later.

I've already brought this issue to our engineering team, just in case.

@Fedwik​ Once power and WiFi have been restored, the cameras should automatically reconnect to the network and boot back up to an online state. You shouldn't have to power cycle the cameras to make this happen, as it should happen automatically and rather quickly. 

Is this an indoor camera (SimpliCam) or an Outdoor Camera that is having the problem? Do you notice it on a single camera, or across multiple cameras? 

Also, when you try to connect within the SimpliSafe app, do you receive any error when trying to view the live stream from the camera?

Apologies for not seeing this.  It is a single indoor camera.  I want to purchase more outdoor cameras, but until this concern is rectified I will not be.

I will likely wire up a delay timer to keep it from receiving power before the rest of the system comes back on.

@weblee​ 

I’m having the same issue and nothing has been changed.  It’s funny because it didn’t happen until six months ago…  I had it set up through my extended router for a couple of years and it worked find, power losses and all…  I know the IP address is changed by xfinity every week for security purposes,(It has been like that though the whole time…. I would actually lose internet for periods of time between 2 and 4am multiple times a week, they’ve fixed that now…).  I also have accounted for how xfinity combines 5 and 2.4 and I’ve split them through xfinity and connected only the 2.4 to the 2.4 to my extended router which the camera uses.  The camera still works for a few days and then all of a sudden, it says it’s disconnected and then it flashes saying ready to connect again (If this is what they updated, then the first thing I try should fix this…).  

  I’ve been working on this for awhile and I have called into Simplisafe, they sent a new camera because I couldn’t get the old one to connect.  I had that one working for about a week and then it went right back to the flashing ready to connect thing again.  I’m wondering if maybe when Simplisafe updates, if when the camera receives the update if it needs to be reinstalled, because my door alarm and my motion sensor that are in the same area as the camera still stay connected.  I know Simplisafe did updates before and never had this issue…. Anyhow, hopefully, this will work if they’ve updated it because if it doesn’t, I’m going to try and switch the main and the extended and see if it disconnects from that one too next….