3 Messages
NEED CAMERA AUTOMATIC RECONNECTION AFTER WIFI POWER INTERUPPTED
When I have a Power interruption and my Wifi extender must reset after power returns the Indoor and Doorbell cams do not reconnect automatically. I called in to support and they say there is nothing I can do if I am out of town to get the cameras reconnected. Is that true? If so then that is a definite flaw to be fixed.
Unplugging the wifi and then replugging it in does get the cameras online. Why cannot the Code guys set the program so that remote connection can be done? I cannot reset the cameras on the app because at this time it requires to be at the camera with a QR code to reset the wifi. We just need the cameras to automatically find the preprogrammed wifi 2.5 Ghz address and get back to work. Thanks for a great system. Just a quirk needs fixing.
Accepted Solution
hanks424
4 Messages
3 years ago
General power outage -- the cameras will NOT automatically reconnect when power is restored. Very poor design.
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captain11
Captain
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6.4K Messages
3 years ago
@mooremd I believe (key word there) your cameras should reconnect after the wifi comes back up. That said, I did multiple searches in the help Center and came up with zip, de nada, nothing.
Simplisafe, this is my second request today for what appears to be a missing article subject in the help center. For this instance, articles on what is to be routinely expected with all types of cameras when wifi goes out, when power goes out and, of course, the system itself. A nice, simple chart would be great to serve this purpose.
Thanks in advance!
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davey_d
Community Admin
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5.7K Messages
3 years ago
@captain11 I believe OP is specifically talking about his WiFi Extender. It sounds like the cameras have no trouble linking back up with the extender, but the extender itself is having trouble with linking to the router (or accepting the connection from the cameras again).
To be clear, all WiFi devices are designed to reconnect automatically by default, and our cameras are no different. So there might be something in either the extender or the main router's setup that might be preventing the reconnect from going through.
But regretfully, since WiFi Extenders specifically are not developed by SimpliSafe, they're a little bit out of our control. @mooremd have you already consulted the manufacturer of your WiFi Extender?
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Fedwik
2 Messages
2 years ago
Has there been any resolution to this concern around the cameras reconnecting post power outage without having to manually cycle power at the camera? We have seen this problem consistently since installation and are looking to perform a significant upgrade to our current system and add multiple cameras but are hesitant to do so if they are going to behave in the same manner.
Simply cycle the power and it automatically connects. It is like the camera only tries to reconnect for a period of time that is less than the router ‘reboot’ time. The basestation does not have the same concern and reconnects automatically.
in the meantime trying to thing about a work around by delaying camera power on slightly.
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krstrick
138 Messages
2 years ago
That's strange.
It's very rare for me to have to power off and back on a camera to get it to reconnect. just coming off multiple day rolling blackouts and they reconnected fine and my Router and Satellites are not exactly quick boot.
Sorry i cant help more (or any really) but IME the problem isn't in the cameras design...
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weblee
8 Messages
2 years ago
I have the same problem and the cameras lose connectivity when the cable modem is updated by my ISP and get stuck at yellow light. I can't reboot because my job provides a high level wireless router for WFM - and I need to allow the monthly security log capture and reboot process, especially after I lost info last month rebooting for these very cameras. Why do these devices require the ROUTER to reboot before they connect? Looks like the cameras will be down until next Tuesday, as I am NOT going to jeopardize my WFM agreement.
This is unacceptable, and I may have to go along and pay the cost of IP based cameras and a digital recorder.
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weblee
8 Messages
2 years ago
There was a firmware update last night 2/5/2023, and afterward I rebooted my cable modem to see if maybe a fix had been distributed that would allow the cameras to reconnect without rebooting the router.
I was pleased to say my cameras come right back online! My ISP has been hit by hackers so we get several of these cable modem reboots per month - causing me to lose my cameras as I cannot reboot my router easily (see above).
Hopefully this fix, whatever it was, will ease the difficulty others were having with camera connection/reconnections.
Thunks Simplisafe!
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weblee
8 Messages
1 year ago
Well, working with a vendor to fix another issue, I found the problem - at least with my router. The 2.4 GHz network supports wireless a,b,g and n devices. The problem is, most of these devices try to connect using the b or g if that is "seen" as available by the device. So I saw b and g devices on my network, thinking they were hard set, and I would lose them if I turned off a/b/g support on my router. Wrong! A lighting vendor's devices were listed as g, but I was told to disable abg support and when I did all the 2.4 GHz devices connected as N. I have not had any problems with my simplicams after disabling abg support on the router and believe me my ISP is still rebooting the cable modem about every 5 days as they roll out their 1gb network. And I had a power hit early this morning that didn't cause any issues. I deleted/reset one of the cams and didn't have any setup issues either.
I do see SimpliSafe is referencing a new network troubleshooting tool for connectivity issues: https://support.simplisafe.com/articles/outdoor-camera/my-camera-wont-connect-to-wifi/6344930f77e4972f8fca9f38
I will probably play around with it and see if anything else stands out as an issue.
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dougswann
1 Message
1 year ago
The cameras will not reconnect without you being there to go through the process of pushing the button on top of the camera. I’ve been through this with them with my system in Alaska and no luck. I can’t be there to reconnect the cameras every time the power or WiFi goes out so I’m going to change systems.
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