Multiple false camera motion detection alerts every day

I'm having between 10 and 30 false detection alerts from my SimpliSafe camera each 24 hr period. When I go to my timeline to see the activity, I get maybe 15 seconds of video and then the screen goes blank and  "No Video' displays for the remainder of the recording. I've reset both the base and the camera. What else should I do? I've called the 800 # once and emailed support once or twice... no return emails and no resolution.