6 Messages
mobile app camera test
Testing the connection strength for an outdoor camera on the mobile app would lock the screen and one could not get out of it. The only way was to remove the app and reinstall it. Has this issue been fixed? Contacting simplysafe by phone and chat line didn't help. They could not answer the question
Official Solution
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi @whitewater ,
From what you're saying, the SimpliSafe app freezes whenever you attempt a connection check? And did you say that you did, or did not yet attempt to resolve by deleting and re-installing the app on your phone?
I haven't encountered this issue before, both in working with customers, and with my own personal system - I'm on iOS as well.
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captain11
Captain
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6K Messages
2 years ago
@whitewater My connection check just worked fine for one of my simplicams and outdoor camera. Let's see what's the same:
Andriod Version 13, Pixel 6a, SS3, Google WIFI, Verizon 5G home Broadband, 270 Mbps down, 25 up.
You?
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whitewater
6 Messages
2 years ago
I have not tried it because I didn't want to delete the app and reinstall. This frustration was a number of months ago. Thought I'd ask if others were successful before trying it. Others on this forum had experienced the same frustration and resorted to the same fix. iPhone 8+ Xfinity Wifi
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captain11
Captain
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6K Messages
2 years ago
@whitewater An obvious key difference is the phone app version, you having iOS and I Android. There have been many instances in the past that an issue is limited to one of the two versions. Additonal data points on this issue would be very helpful. Hopefully others will post on this thread. If it helps, all that I contacted, by chance, all have the Android version.
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whitewater
6 Messages
2 years ago
Thank you for taking the time to respond to my post. Hopefully an iOS user will chime in.
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