‎mobile app camera test | SimpliSafe Support Home
 
whitewater's profile

Thursday, September 1st, 2022 4:42 PM

mobile app camera test

Testing the connection strength for an outdoor camera on the mobile app would lock the screen and one could not get out of it.   The only way was to remove the app and reinstall it.   Has this issue been fixed?   Contacting simplysafe by phone and chat line didn't help.   They could not answer the question

Official Response

Community Admin

 • 

5.4K Messages

2 years ago

Hi @whitewater ,

From what you're saying, the SimpliSafe app freezes whenever you attempt a connection check? And did you say that you did, or did not yet attempt to resolve by deleting and re-installing the app on your phone?

I haven't encountered this issue before, both in working with customers, and with my own personal system - I'm on iOS as well.

6 Messages

@davey_d​    The problem occurred some months ago - past tense.  At that time, deleting and reinstalling the app was the only solution.    Now, months later, I'm leery of doing the test.   Simply wondering if this bug has been fixed in the interim.    At the time, other folks experienced the same problem - it wasn't just me.

Community Admin

 • 

5.4K Messages

@whitewater​ the Connection Check tool was enabled for the Outdoor Camera with firmware 1.7 back in April, and we have had several iOS updates since then.

If you try the Connection Check once more and the app freezes again, I would try a reboot of your device, before a reinstall of the app. But even then, if the freezing still happens for you, let me know and I'll forward to our devs.

Captain

 • 

5.9K Messages

2 years ago

@whitewater My connection check just worked fine for one of my simplicams and outdoor camera.  Let's see what's the same:

Andriod Version 13, Pixel 6a, SS3, Google WIFI, Verizon 5G home Broadband, 270 Mbps down, 25 up. 

You?

6 Messages

2 years ago

I have not tried it because I didn't want to delete the app and reinstall.    This frustration was a number of months ago.   Thought I'd ask if others were successful before trying it.   Others on this forum had experienced the same frustration and resorted to the same fix.  iPhone 8+ Xfinity Wifi

Captain

 • 

5.9K Messages

2 years ago

@whitewater An obvious key difference is the phone app version, you having iOS and I Android.  There have been many instances in the past that an issue is limited to one of the two versions.  Additonal data points on this issue would be very helpful. Hopefully others will post on this thread.  If it  helps, all that I contacted, by chance, all have the Android version.

6 Messages

2 years ago

Thank you for taking the time to respond to my post.   Hopefully an iOS user will chime in.

New to the Community? Get started by reading our Welcome Post.