‎Magic wedge kit for doorbell | SimpliSafe Support Home
 
Davo17's profile

16 Messages

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10 Points

Monday, November 6th, 2023 7:54 PM

Magic wedge kit for doorbell

Support is clueless and cannot  help me. They have no idea of what they sent me. Unreal!! 

Does anyone who received this thing to fix the movement issues recommend which way to install it? Towards the house or away from house. Still want my cars in driveway monitored. It's an easy question. 

16 Messages

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10 Points

4 months ago

I am done with this. The support person is not listening to me. Trying to troubleshoot again. I spent an hour and a half last week on this. I've done it all. Your $#(@# don't work!!! Looking at different options. 

Advocate

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680 Messages

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10 Points

4 months ago

What is the "magic wedge kit"? Is it just a replacement for the wedge that came with the unit or something else? If it's a replacement you can see the orientation of the wedge in the video in this support article:

https://support.simplisafe.com/articles/video-doorbell-pro/video-doorbell-pro-installation-guide/634492f977e4972f8fca9f37

You'll see the relevant part at around 1m40s.

Edit: You can also see the angle of the bracket included with the kit at this URL as well:

https://support.simplisafe.com/articles/video-doorbell-pro/how-do-i-adjust-the-angle-of-my-video-doorbell-pro/634492a07c2ab96af9f1d6f8

(edited)

Community Admin

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2.4K Messages

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10 Points

4 months ago

Hi @Davo17, 

Are you referring to the Horizontal Wedge Kit? If so, I would set it up facing away from your house so it can still see your driveway. 

1 Message

3 months ago

How do I order the wedge kit?

Community Admin

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5.2K Messages

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80 Points

@odessitik​ please contact our Support team for assistance.

Advocate

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927 Messages

3 months ago

For everyone just do what I did as I have ordered a few of these for installs I have done for people and on Amazon there are 3rd parties out there and they make a wedg to angle the doorbell. Just look up angled bracket or angled wedge for simplisafe video doorbell and it should pop up.

16 Messages

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10 Points

Contact support and they'll send for free.

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