17 Messages
Magic wedge kit for doorbell
Support is clueless and cannot help me. They have no idea of what they sent me. Unreal!!
Does anyone who received this thing to fix the movement issues recommend which way to install it? Towards the house or away from house. Still want my cars in driveway monitored. It's an easy question.
Davo17
17 Messages
9 months ago
I am done with this. The support person is not listening to me. Trying to troubleshoot again. I spent an hour and a half last week on this. I've done it all. Your $#(@# don't work!!! Looking at different options.
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worthing
702 Messages
9 months ago
What is the "magic wedge kit"? Is it just a replacement for the wedge that came with the unit or something else? If it's a replacement you can see the orientation of the wedge in the video in this support article:
https://support.simplisafe.com/articles/video-doorbell-pro/video-doorbell-pro-installation-guide/634492f977e4972f8fca9f37
You'll see the relevant part at around 1m40s.
Edit: You can also see the angle of the bracket included with the kit at this URL as well:
https://support.simplisafe.com/articles/video-doorbell-pro/how-do-i-adjust-the-angle-of-my-video-doorbell-pro/634492a07c2ab96af9f1d6f8
(edited)
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emily_s
Community Admin
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3.1K Messages
9 months ago
Hi @Davo17,
Are you referring to the Horizontal Wedge Kit? If so, I would set it up facing away from your house so it can still see your driveway.
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odessitik
1 Message
8 months ago
How do I order the wedge kit?
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lance843
983 Messages
8 months ago
For everyone just do what I did as I have ordered a few of these for installs I have done for people and on Amazon there are 3rd parties out there and they make a wedg to angle the doorbell. Just look up angled bracket or angled wedge for simplisafe video doorbell and it should pop up.
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