‎Issues with Cameras and reprogramming them frequently | SimpliSafe Help Center

Monday, December 7th, 2020 7:20 PM

Issues with Cameras and reprogramming them frequently

1 Message

2 years ago

Solving WiFi connection issues.

My base unit and camera refused to connect to WiFi. I have Verizon FIOS and the 3100 router. I have separate networks for 2.4 and 5Ghz.

I finally solved the issue. I had set the WiFi security to High. This was the problem. Once I reduced the WiFi security to Medium the base and camera were able to connect to WiFi.

Unfortunately the SimpliSafe tech support staff were not able to help. They were recommending sending a new camera. That was not the problem. The issue was the WiFi security setting.

Community Admin


68 Messages

Hi @John_Baylor,

We're glad to hear you resolved the issue! We will relay this feedback to our team so they are aware also.


- Harriet C.
SimpliSafe Home Security

1.3K Messages

2 years ago

I'd wager SimpliSafe has a big pile of NFF (no failure found) cameras laying around somewhere.

OTOH, maybe they don't ask for the old one to be returned when they send a replacement?
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