‎Is there anyway to reboot the doorbell without taking it off? | SimpliSafe Support Home
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brad_25587784394116530001

3 Messages

Saturday, February 15th, 2020 3:30 PM

Is there anyway to reboot the doorbell without taking it off?

My router seems to have locked up overnight.  Rebooted it, everything came back online but the doorbell.  I have cerebral palsy so I have to get someone to take it off for me & while troubleshooting, I think I used up all of my goodwill with my family.  Is there any way to reboot, not reset, so that it will try reconnecting, without taking it off?

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5 years ago

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captain11

Captain

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6.3K Messages

5 years ago

@brad_2558778439...compliments of a google site search, lost almost immediately after being posted by Johnny M. Another example of something not in the Help Center but lost in the forums.  Quite a waste of great information.

https://simplisafe.com/forum/customer-support-forum/installing-and-using-simplisafe/doorbell-reset

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txuser

53 Messages

5 years ago

You can use the little screwdriver to easily remove the camera from the mount. The screw is at the bottom. Then there is a small round reset button on the back of the camera, on the left. (There is also a smaller circle on the right, but I'm not sure what it does if anything.) I also removed the doorbell camera from the app and the re-added it after resetting, but I'm not sure if that's necessary.

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