58 Messages
Intermittent Solid Red Light on Indoor Camera
The title pretty much says it all.
We have 2 indoor camera's .... one of them intermittently has a solid red light that stays on for an extended time.
We never notice that on the other camera.
I don't see solid red in the chart for light indications on the camera. I see that flashing red indicates trouble connecting to WiFi . My daughter is concerned that someone is hacking her camera.
I haven't had any problem viewing either camera live.
We have 2 indoor camera's .... one of them intermittently has a solid red light that stays on for an extended time.
We never notice that on the other camera.
I don't see solid red in the chart for light indications on the camera. I see that flashing red indicates trouble connecting to WiFi . My daughter is concerned that someone is hacking her camera.
I haven't had any problem viewing either camera live.
captain11
Captain
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6.3K Messages
4 years ago
Also, doubt its a hack with the connection being encrypted, but is there anyone authorized in the past that has access to your account?
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davey_d
Community Admin
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5.7K Messages
4 years ago
You're right, there's currently nothing assigned to a solid red indicator, for the Indoor Camera.
If your camera is currently in Night Vision mode, because of low light, the camera does put out a faint red light that acts a little bit like a spotlight to illuminate the scene a little bit. But that lamp is at a different position below the lens, so you might not be talking about that one.
There's also a 'secret' indicator that is actually purple, rather than red. That indicates that the camera has somehow entered Developer Mode (which our engineers use for debugging, etc.). You can try resetting the camera back to factory settings by holding the button on the top for 16 seconds, then setting the unit up again through the app.
- Johnny M.
SimpliSafe Home Security
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worthing
754 Messages
4 years ago
Does this reset only the camera settings or will the firmware also be reset?
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middlemaan
58 Messages
4 years ago
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davey_d
Community Admin
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5.7K Messages
4 years ago
You're right, a reset wouldn't be exactly the same as a factory reset. It wipes only the settings, but the latest firmware update would still be on there.
- Johnny M.
SimpliSafe Home Security
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whoaru99
1.3K Messages
4 years ago
Is the red light near the very top edge of the camera or is it in the raised circular area that surrounds the lens?
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worthing
754 Messages
4 years ago
Oh, I wasn't sure one way or another actually. (Even though it's just a settings reset I think it's still worth doing.) I'm just insatiably curious and would prefer to know than assume. :)
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whoaru99
1.3K Messages
4 years ago
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jonny_gogo
56 Messages
4 years ago
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jonny_gogo
56 Messages
4 years ago
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jonny_gogo
56 Messages
4 years ago
Or, honestly, maybe it's always worked like this and I just never noticed before.
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whoaru99
1.3K Messages
4 years ago
Doesn't necessarily matter just that there are lights on in the room. What matters is the amount of light the sensor detects. At this moment there are two lamps on in the same room as one of our cameras and the illuminator is on. But, the illuminator does turn off if I turn on more lights or will turn off after I raise the blinds, the sun begins to rise, and some additional light comes in.
Consider seasonality too. Here the days are getting noticeably shorter and the nights longer which can/will influence the illuminator's on/off cycles.
As an easy check, turn on your smartphone flashlight (or other) and shine it on the camera from a foot or two away. After a delay of a couple of seconds the illuminator should turn off. Or, if it's off, cover the bottom area of the lens housing with something light can't pass through (my thumb works for me) and after a couple seconds the illuminator should turn on (provided of course, you don't have it deactivated in the settings).
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