‎Installing Door Bell Camera | SimpliSafe Support Home
 
R

Sunday, June 7th, 2020 12:12 AM

Installing Door Bell Camera

HELP...   I have installed the door bell camera. when I put on the face plate, the door bell does not stop ringing, sent a email to support, no answer.    I am going out of town with no functioning camera!!

9 Messages

4 years ago

OK stupid question but sometimes it's the stuff we over look. Is there something on the face plate pushing the button in? I didn't get the different colored face plates but maybe that's the cause?

2 Messages

3 years ago

I am having. same problem.

2 Messages

3 years ago

I am having. same problem.

Community Admin

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521 Messages

3 years ago

Hi @sara_21,

Constant ringing is usually a sign that the chime box inside of the home may be of the digital variety. If this is the case then the Video Doorbell Pro may not be compatible with your chime box. If you're able to get the model number of your chime box we should be able to verify if that is the case or not. You can also try reaching out to our Support Team at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security

2 Messages

1 year ago

We had the same problem with ours.  Repeatedly.

Community Admin

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5.3K Messages

Do you see if the button itself is getting stuck? I urge you to contact our Support team right away to get a replacement unit.

2 Messages

1 year ago

We don't have a digital chime box.

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