‎Installing Door Bell Camera | SimpliSafe Support Home
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rayblankenberg

3 Messages

Installing Door Bell Camera

HELP...   I have installed the door bell camera. when I put on the face plate, the door bell does not stop ringing, sent a email to support, no answer.    I am going out of town with no functioning camera!!

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MoFro624

9 Messages

OK stupid question but sometimes it's the stuff we over look. Is there something on the face plate pushing the button in? I didn't get the different colored face plates but maybe that's the cause?

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sara_21

2 Messages

I am having. same problem.

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sara_21

2 Messages

I am having. same problem.

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simplisafe_admin

Community Admin

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1.8K Messages

Hi @sara_21,

Constant ringing is usually a sign that the chime box inside of the home may be of the digital variety. If this is the case then the Video Doorbell Pro may not be compatible with your chime box. If you're able to get the model number of your chime box we should be able to verify if that is the case or not. You can also try reaching out to our Support Team at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security

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Marymmm

2 Messages

We had the same problem with ours.  Repeatedly.

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davey_d

Former Community Admin

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5.7K Messages

Do you see if the button itself is getting stuck? I urge you to contact our Support team right away to get a replacement unit.

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Marymmm

2 Messages

We don't have a digital chime box.

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mpresnell1951

1 Message

Voice from phone to door bell breaking up.

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emily_s

Community Admin

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3.4K Messages

@mpresnell1951​ I would examine the Video Doorbell itself to see if there is any dust or debris buildup on the device that could hinder the two-way audio from coming through. 

It may also be that the Video Doorbell Pro has a weak connection to your network. We have an in-app Connection Check tool to help troubleshoot the camera's connection and help strengthen it. If you see our How to Troubleshoot Your Camera's Connection article in our Help Center, it will take you through the steps of using the Connection Check tool and tell you what your results mean.

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