‎Indoor cameras no longer detecting motion | SimpliSafe Support Home
rostycom's profile

Monday, November 21st, 2022 6:28 PM

Indoor cameras no longer detecting motion

Hello all,

I've had my Simplisafe system, including two "Simplicam" indoor cameras since early 2018.  It was always reassuring that when I went down to the basement, my basement stairway's camera notified me of motion.  Until recently I didn't pay much attention to the camera in my detached garage because it would frequently disconnect due to a very weak wifi signal out there.

A couple of weeks ago I finally got a wifi extender and since installing it I have great wifi in the garage.  I reset, deleted, and re-added that camera to connect it to the new wifi SSID and its connection has been rock solid, using all default settings except turning the status light off.  I can pull up a beautiful live view of the garage anytime but I receive no motion detection notifications.

Today I reset, deleted, and re-added my garage camera three times.  (I know the definition of insanity is expecting different results after doing the same thing!)  Still no motion notifications, however I noticed that my timeline has "Camera Motion Detected" entries (but my phone has gotten no notifications) at the times of each of the three re-installs.

Thinking a bit more about this, I realized it's been a week since I received a motion detection notification from my basement stairway camera - while experimenting I had reset, deleted, and re-added that camera a week ago.  Lo and behold there's a timeline motion detection entry from that camera one week ago when I did that reinstall, but nothing since.

SimpliSafe notifications are enabled on my iPhone, which was on iOS 15.6.1 until yesterday when I updated it to 16.1.1.

Does anyone have any ideas about what's going on and/or some things to try that might get my cameras' motion detection working?

Thanks in advance.

Jim in the Chicago burbs (maybe even Captain11's neighbor!)

No Responses!
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.