76 Messages
Indoor Cameras Disconnecting with Disarm
I have 5 indoor Cameras and a Door Bell. Randomly, the same camera will say NO VIDEO during the recording when I disarm the system, which causes all cameras to record at once.
The in app connection check and the Route This Help app all say my Wifi-Fi is phenomenal.
The 5 indoor Cameras are set to 480p and the Door Bell is 720p. My internet connection is 900Mbps down and 20Mbps upload.
According, to the SimpliSafe connection requirements I am well under the threshold.
I can't figure this out and it is driving me nuts. SimpliSafe replaced the frequently disconnected camera and the new ones is doing the same.
davey_d
Community Admin
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5.6K Messages
2 years ago
Hi tek,
The mystery gets deeper. So you've got 6 cams in total, and only one is having trouble. You've also mentioned that the one having trouble has been replaced, and the issue is still happening.
That somewhat suggests that where it's positioned might be an issue. You did already say in the other thread that this cam is only one room away. But did you already try moving it, even just temporarily, to a different spot?
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tek
76 Messages
2 years ago
This post seems to have resolved it, but I cannot figure out why. My firewall was on LOW SECURITY and I changed it to Custom as described here and I have only experienced a single disconnect of the Office Camera in two weeks.
Comcast Xfinity Camera Issue Solved Without Port Forwarding | SimpliSafe Community
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