‎Indoor camera refuses to read QR code | SimpliSafe Help Center
 
dsanderson91's profile

Wednesday, February 16th, 2022 10:35 PM

Indoor camera refuses to read QR code

Have the indoor camera with the the outdoor kit on it, it was working great until one random day it decided not to work. Been troubleshooting it, resetting it, etc etc and it refuses to read the QR code to reconnect back to the system. I’ve emailed several times and have gotten no response back. I’m hard-of-hearing and prefer email or text responses.

Not sure what else needs to be done without it needing to be replaced.

Accepted Solution

61 Messages

2 years ago

I had the exact same thing happen.  I took a screenshot of the QR code on my phone, zoomed in a bit and then the camera was able to scan it.

2 Messages

@gregter​ this seemed to work because now it’s working again. It’s weird because I’ve done this before and it never worked, but now it did. Thanks

1 Message

Same issue, but @gregter was spot on...took screenshot, zoomed in slightly and boom, it recognized the qr code right away!

1 Message

I  had the same thing happen.  I took a screenshot of the QR code on my phone, zoomed in a bit and then the camera was able to scan it.

Community Admin

 • 

4.8K Messages

2 years ago

Hi dsanderson91,

There's a couple of things I want to suggest. First, you mention that you already tried resetting. Is that where you press the button on the top for 16 seconds? When you release, it should reboot and then start blinking white - meaning it's ready to scan for a QR code. If it's stuck on yellow, that means it's freezing during the reboot, and we should replace it.

But assuming that the camera is ready to scan, the QR code generated by the app on your phone contains the actual SSID (WiFi name) and password for your home network. I always suggest holding both your phone and the camera on a table to keep them still, then start from 2ft away, drawing them slowly closer.

The app also includes a slider on screen, to allow you to turn the brightness of the phone screen up or down to account for the glare and lightning in the room.

@gregter's advice is solid as well; sometimes just having a larger or higher-resolution screen helps.

1 Message

@davey_d​ Brightness slider absolutely does not work.

Community Admin

 • 

4.8K Messages

@sicksgun357 are you saying that the brightness slider in the app isn't changing the brightness of your phone's screen? If so, you might just want to use your phone's built-in menu (on iOS, it's in the Control Center; swipe down from the top right of your screen).

The key thing we're trying to achieve here is to reduce glare so that the QR code on your phone can be more easily read by your SimpliSafe camera. So perhaps moving to a different room where the lighting is different may help as well.

1 Message

8 months ago

I am having the same problem - but I tried all the troubleshooting steps, including resetting camera multiple times, unplugging it, resetting the router, printing a screenshot, changing the screen brightness.   The camera was working for about 2 years then just stopped.   I get the blinking white light with the "ready to connect" message.    It is an indoor camera used in an outdoor setting, and the wifi drops when the temperature gets cold, but usually it reconnected.   Any other suggestions?

Community Admin

 • 

1.2K Messages

Hi @jeffripp​,

There are a few additional ways to troubleshoot this:

Have you tried scanning the QR code with both your phone and camera on the table? Doing so will keep them both stable. I’d also recommend you make sure the QR code is complete - with concentric squares on three corners (often on the top 2 corners and the bottom left). 

Additionally, the QR code has a limit on characters. If your WiFi name and password are both very long, that could be causing this connection issue.

 

Advocate

 • 

790 Messages

8 months ago

One thing that might help that has work for me was either taking a screen shot of the qr code and making the pica little bigger or doing it on a tablet and it always worked that way, just a suggestion that some can try

Advocate

 • 

594 Messages

8 months ago

Also lower your brightness on your device. It doesn't need to be so dim you can barely read it but I've found that if the brightness is too high it doesn't work super well. (Not just with SS cameras, also with Reolink cameras.)

1 Message

3 months ago

I have two SS indoor cameras.  Both the same age, one would connect, the other was very difficult.  After getting a new router and changing my network name, I had to re-scan the QR Code.  This would only work on one of the two cameras I own.  The other camera is completely useless.  Adjusting brightness, moving it into the room with the router, placing both the camera and my cellphone on a table separated by a 12-inch ruler.  Simply put, the Simpli Safe Cameras are junk, there has to be a better way for a customer to get a security camera to identify the WiFi Network.  I don't know, maybe use the same method that works for Alexa, or Roku, or Firestick, or any other device in my home, that scans available networks, and then the user can pick & input the password, and it's connected.  

THe QR code methods is trash when there is already a working method for identifying/logging into WiFi Networks.  Why change what is already working.  Sometimes wanting to use the latest & greatest is a big step backwards for consumers, when the existing & working method already exists.

Community Admin

 • 

4.8K Messages

@surftim​ with our older model cameras, the QR method is used for teaching the camera how to long into your WiFi network. Until then, there's no other way to link up with it.

Our newer models - the Wireless Outdoor Camera, and the upcoming Smart Alarm Indoor Camera, are added to the alarm system first just like a sensor, and the Base Station gives them the WiFi info. So going forward with newer models, we'll no longer use the QR.

About that one malfunctioning camera, however. Are you sure it's blinking white - indicating that it's ready to scan? If not, you might want to reset the unit by pressing the button at the top for 16 seconds. When your release, it should reboot, and then start blinking white.

The next question is - do you hear the 'ding' that indicates it was able to scan? If you are, and it isn't able to connect, then we're having a different issue related to the network.

But if not, then perhaps the next step is a warranty replacement. Our Support team can help with that.

Advocate

 • 

594 Messages

@surftim​ 

I don't know, maybe use the same method that works for Alexa, or Roku, or Firestick,

These are all devices that give you some form of input whether it's a remote, voice, etc. What interface, exactly, are you going to use to tell the camera what WIFI information to use when there's no remote, keyboard, voice interface, etc? The QR Code scan method is used by many other camera manufacturers and not just SS. I'd argue it's as close to a standard for setting up WiFi on wireless cameras as we have.

Here are a few things I'd try for the camera(s) having issues scanning the codes:

- Reduce brightness even further on your phone than you have previously tried. Make sure there's no glare coming off the screen of the device you're using to generate the code to scan.

- Take a screenshot of the QR Code and enlarge it on your phone. Or even enlarge it further on your PC or Laptop display or a tablet and try to scan.

- Screenshot and print out the QR Code and try to scan.

I've seen all of these methods help people who were unable to scan one or more of their cameras. It's not foolproof but it's worth a shot.

(edited)

New to the Community? Get started by reading our Welcome Post.