2 Messages
Indoor camera refuses to read QR code
Have the indoor camera with the the outdoor kit on it, it was working great until one random day it decided not to work. Been troubleshooting it, resetting it, etc etc and it refuses to read the QR code to reconnect back to the system. I’ve emailed several times and have gotten no response back. I’m hard-of-hearing and prefer email or text responses.
Not sure what else needs to be done without it needing to be replaced.
Accepted Solution
gregter
64 Messages
2 years ago
I had the exact same thing happen. I took a screenshot of the QR code on my phone, zoomed in a bit and then the camera was able to scan it.
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davey_d
Community Admin
•
5.6K Messages
2 years ago
Hi dsanderson91,
There's a couple of things I want to suggest. First, you mention that you already tried resetting. Is that where you press the button on the top for 16 seconds? When you release, it should reboot and then start blinking white - meaning it's ready to scan for a QR code. If it's stuck on yellow, that means it's freezing during the reboot, and we should replace it.
But assuming that the camera is ready to scan, the QR code generated by the app on your phone contains the actual SSID (WiFi name) and password for your home network. I always suggest holding both your phone and the camera on a table to keep them still, then start from 2ft away, drawing them slowly closer.
The app also includes a slider on screen, to allow you to turn the brightness of the phone screen up or down to account for the glare and lightning in the room.
@gregter's advice is solid as well; sometimes just having a larger or higher-resolution screen helps.
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jeffripp
1 Message
2 years ago
I am having the same problem - but I tried all the troubleshooting steps, including resetting camera multiple times, unplugging it, resetting the router, printing a screenshot, changing the screen brightness. The camera was working for about 2 years then just stopped. I get the blinking white light with the "ready to connect" message. It is an indoor camera used in an outdoor setting, and the wifi drops when the temperature gets cold, but usually it reconnected. Any other suggestions?
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lance843
983 Messages
2 years ago
One thing that might help that has work for me was either taking a screen shot of the qr code and making the pica little bigger or doing it on a tablet and it always worked that way, just a suggestion that some can try
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worthing
702 Messages
2 years ago
Also lower your brightness on your device. It doesn't need to be so dim you can barely read it but I've found that if the brightness is too high it doesn't work super well. (Not just with SS cameras, also with Reolink cameras.)
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surftim
1 Message
1 year ago
I have two SS indoor cameras. Both the same age, one would connect, the other was very difficult. After getting a new router and changing my network name, I had to re-scan the QR Code. This would only work on one of the two cameras I own. The other camera is completely useless. Adjusting brightness, moving it into the room with the router, placing both the camera and my cellphone on a table separated by a 12-inch ruler. Simply put, the Simpli Safe Cameras are junk, there has to be a better way for a customer to get a security camera to identify the WiFi Network. I don't know, maybe use the same method that works for Alexa, or Roku, or Firestick, or any other device in my home, that scans available networks, and then the user can pick & input the password, and it's connected.
THe QR code methods is trash when there is already a working method for identifying/logging into WiFi Networks. Why change what is already working. Sometimes wanting to use the latest & greatest is a big step backwards for consumers, when the existing & working method already exists.
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