2 Messages
Indoor camera refuses to read QR code
Have the indoor camera with the the outdoor kit on it, it was working great until one random day it decided not to work. Been troubleshooting it, resetting it, etc etc and it refuses to read the QR code to reconnect back to the system. I’ve emailed several times and have gotten no response back. I’m hard-of-hearing and prefer email or text responses.
Not sure what else needs to be done without it needing to be replaced.
Accepted Solution
gregter
59 Messages
1 year ago
I had the exact same thing happen. I took a screenshot of the QR code on my phone, zoomed in a bit and then the camera was able to scan it.
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davey_d
Community Admin
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4.3K Messages
1 year ago
Hi dsanderson91,
There's a couple of things I want to suggest. First, you mention that you already tried resetting. Is that where you press the button on the top for 16 seconds? When you release, it should reboot and then start blinking white - meaning it's ready to scan for a QR code. If it's stuck on yellow, that means it's freezing during the reboot, and we should replace it.
But assuming that the camera is ready to scan, the QR code generated by the app on your phone contains the actual SSID (WiFi name) and password for your home network. I always suggest holding both your phone and the camera on a table to keep them still, then start from 2ft away, drawing them slowly closer.
The app also includes a slider on screen, to allow you to turn the brightness of the phone screen up or down to account for the glare and lightning in the room.
@gregter's advice is solid as well; sometimes just having a larger or higher-resolution screen helps.
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jeffripp
1 Message
2 months ago
I am having the same problem - but I tried all the troubleshooting steps, including resetting camera multiple times, unplugging it, resetting the router, printing a screenshot, changing the screen brightness. The camera was working for about 2 years then just stopped. I get the blinking white light with the "ready to connect" message. It is an indoor camera used in an outdoor setting, and the wifi drops when the temperature gets cold, but usually it reconnected. Any other suggestions?
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lance843
Advocate
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750 Messages
2 months ago
One thing that might help that has work for me was either taking a screen shot of the qr code and making the pica little bigger or doing it on a tablet and it always worked that way, just a suggestion that some can try
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worthing
Advocate
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526 Messages
2 months ago
Also lower your brightness on your device. It doesn't need to be so dim you can barely read it but I've found that if the brightness is too high it doesn't work super well. (Not just with SS cameras, also with Reolink cameras.)
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