7 Messages
(Indoor) Camera Recording when System is Off
Ditto for me. It should NOT record if the system is OFF.
>>it seems as if the only way to disable the camera recording when you are home, is if you turn off motion detection in the camera settings in the SimpliSafe app.
>>you have the option to have the shutter closed when the system is in “home” or “off” mode, but it still activates & records if motion detection is on.
>>however, if motion detection is off, will it still record when in “away” mode?? I think it won’t, which defeats the purpose of the camera if the alarm is triggered, right?
It’s confusing.
SimpliSafe, please address this issue.
davey_d
Community Admin
•
5.7K Messages
3 years ago
@tammied13 sorry to hear about this. It does not sound like your camera is behaving correctly. That is, assuming that you're talking about the Indoor Camera, where the armed state is bound to the shutter setting.
So yes, when the shutter is set to closed in Home Mode, it should not be initiating recordings from motion. If the system is armed in Home Mode, the only times you should be getting a recording would be when someone disarms, and when there's an actual alarm.
I would actually recommend that you reset that camera by holding down the button on the top for 16 seconds. When your release, it will reboot, and you can set it up again through the SimpliSafe app.
But if we're talking about the Outdoor Camera: at this time, that particular model is active at all times and does not respond to the armed state of the system.
5
balloonpilot1
1 Message
4 months ago
Hello...
Sadly it looks like its been several years and SimpliSafe has yet to fix this Privacy Invation !
Yes, I like the idea of having the camera record when an Alarm is triggered and being able to select what it does when your 'Home' or 'Away' is nice.
However... When the system is "OFF" (not home, not away). And motion sense is ON. This thing shares my video with SimpliSafe.
I wasnt sure this was actually happening until I installed a Firewalla (Fire Wall) and it detected LARGE volumes of data being transfered. When we figured it was "OF" and we were safe inside ...
Yes - I am talking abouit the Indoor Cameras and Yes we have tried the reset several times
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0
amorgana
1 Message
3 months ago
It is violating. Again today-- it's been awhile...my simplisafe cam has decided to operate motion detection while in the disarmed Do Not Detect Motion Settings.
I require privacy-- the safety to disrobe and 'hang out'.
Not today!!
Although I am not getting the recording ...the blue light is solid - the shutter is open-- somebody is getting the feed.
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OrchidGal
3 Messages
2 months ago
@davey_d This happens to my black camera (model SSCM2, software v2.6.2.126) too, but it seems to only happen when I turn the system from “home” to “off.” After I set it to “off,” the camera shutter opens and it records, then it is set off by the motion sensor and will record, but after a while it is not set off by the sensor anymore.
(edited)
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sharonperlmutter
4 Messages
2 months ago
Just wanted to update the "secret alert" issue. When I look at my history, I see, yes, a secret alert on a motion detector and recordings from all my cameras.
Then, some time later, "camera motion detected" and a recording just from this camera. When the system is set to "home," and the settings for the camera in "home" mode say that the shutter is closed and it's not supposed to be detecting motion.
This has been a known issue for some time, no? Why can't you stop your cameras from spying on your customers?
3
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fhgoalie
9 Messages
1 month ago
I am setting up the system for the first time and I am having this issue. The system is off, the shutter is set to closed when off, the motion detection is set to off. However, every time I walk by the camera, it is taking a video. I believe I have all the settings correct, so can someone please explain why it is recording?
3
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adeyrobinson
1 Message
29 days ago
I agree that it is very annoying that you still get motion detection messages from indoor cameras after de-activating the system prior to entry so I have turned off Simplisafe notifications on my smartphone and I am living in the hope that I have not screwed anything up!
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