‎Indoor camera opens, records at wrong times | SimpliSafe Support Home
 
B

Tuesday, September 1st, 2020 7:46 PM

Indoor camera opens, records at wrong times

I'm a long time Simplisafe user.  I just added an indoor camera over the weekend.  I want the shutter open and recording only in Away mode.  

I set the shutter status to Off: Closed, Home: Closed, Away: Open, Motion Sensitivity: Medium, Allow Video Verification: On.

Today, when I put the PIN into the keypad to leave the house, changing from Home to Off, I heard the camera click and the light started blinking.  It recorded for a minute or two.  When I put it back into Home mode, it recorded again for a couple of minutes.  I have replicated this behavior several times.  Also, when this happens, I get camera motion alerts on my phone app.

I also have a couple of sensors that are set to "Secret Alert".  This feature is supposed to not trigger an alarm, just send me a notification.  But, it also opens the camera and creates a recording.

I called Tech Support and we went through the reboot, remove and re-install drill.  They are sending me a new camera because they think it is a bad camera.  The behavior is specific enough that I suspect a firmware or design flaw.  Just wondering if anyone else has seen this??

1.3K Messages

4 years ago

They all work that way. A new/replacement camera will do exactly the same thing. It's inherent to the system.

Community Admin

 • 

535 Messages

4 years ago

Hi all,

whoaru99 is correct. Here is a comprehensive list of the events that will trigger recordings from your SimpliSafe cameras:

  • Alarms
  • Arming or Disarming your SimpliSafe system
  • Camera Detected Motion
  • User Triggered Recording
  • Secret Alerts (When Enabled)
  • User Initiated Test of the SimpliSafe system
  • Duress Alarm
  • Silent Panic button
  • Exit Delay (After arming your system)
  • Entry Delay (After entering your home while the system is alarmed)
  • Power Restored

Please keep in mind that after recording, the shutter on the camera will adjust to your selected settings.

SimpliSafe Social Team
SimpliSafe Home Security
New to the Community? Get started by reading our Welcome Article and please be sure to review our Community Guidelines before posting.