‎Indoor Camera and doorbell pro will not install | SimpliSafe Help Center

Thursday, March 25th, 2021 10:10 PM

Indoor Camera and doorbell pro will not install



5.1K Messages

2 years ago

@mannsj call support to troubleshoot. I have 3 Simplicams and doorbell pro and the 4 cameras work like clockwork. I have a Pixel 4a and Google WIFI mesh system.  Please post your outcome here if you get a chance.

2 years ago

Same issue. I have a system that is up and running, but I bought two additional cameras and tried to install them yesterday. Tech support was unable to help. He was supposed to be raising issue to higher level and they will get back with me.   Waiting...

Community Admin


491 Messages

2 years ago

Hi all,

For those of you who are having troubles getting their new cameras connected, what is the status light on the cameras doing after it is solid white? It should do one of three things:

  • If the camera connects successfully, the light should turn blue or turn off.
  • If the camera has problems connecting to your WiFi, it will blink red.
  • If the camera connects to your WiFi but has problems connecting to our servers, it will blink yellow.

Also, if the camera gives you an audible error message, please let us know.

SimpliSafe Social Team
SimpliSafe Home Security

1 Message

@simplisafe_admin​ ,  I have a cox WiFi. The indoor cam will not connect vie the WiFi. I go through all the steps to this point. Then it just searched for a long time then BLANK. no lights nothing. I start over and the same thing occurs! I think this unit needs to be replaced.

Richard Dunn


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