1 Message
How to delete "Camera Motion Detected" video files that are not needed anymore?
We have too many video files that are are no longer needed. How do I delete those files?
Related Conversations
7
15
Official Response
• US
74
47
Official Response
1
0
1
Official Response
• US
28
15


Official Response
davey_d
Former Community Admin
•
5.7K Messages
Hi all,
Individual camera recordings can now be removed from your Timeline. Learn more from our Help Center article here.
2
0
simplistuckon
250 Messages
They do, however, automatically disappear after 30 days. Look in your timeline and any older videos are gone.
0
0
dave_609
2 Messages
0
0
simplistuckon
250 Messages
That is an excellent point. If they could be deleted, a bad actor (robber, abusive spouse, etc.) could compel their deletion.
0
0
mchllbrwn67
1 Message
0
0
captain11
6.7K Messages
0
0
simplisafe_admin
Community Admin
•
1.8K Messages
That certainly is odd. The recordings are automatically deleted after ~30 days so those should no longer be available for viewing through the timeline on your SimpliSafe account. While the recordings will not be available at that point, you will still be able to see the list of events that caused the recordings in your timeline indefinitely.
If you are still able to view recordings from October 31st on your timeline then please contact our Support Team at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week so that we can look further into this issue.
SimpliSafe Social Team
SimpliSafe Home Security
0