2 Messages
HD camera won't connect to system
Has anyone had the problem i'm having???
When trying to install the hd camera, it keeps saying that I am putting in the wrong password. (BTW I am putting in the correct password). I have tried two different cameras with no success. Simplisafe is sending out a third camera for me to try. I don't know why it keeps rejecting my password??? I have worked with three different customer service reps, and they can't explain why I can't connect the camera to the system.
Anyone???
When trying to install the hd camera, it keeps saying that I am putting in the wrong password. (BTW I am putting in the correct password). I have tried two different cameras with no success. Simplisafe is sending out a third camera for me to try. I don't know why it keeps rejecting my password??? I have worked with three different customer service reps, and they can't explain why I can't connect the camera to the system.
Anyone???
simplisafe_admin
Community Admin
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495 Messages
2 years ago
If you have an All-New SimpliSafe system, are you able to get that connected to Wifi? If so, we should be able to get your cameras connected as well. The first thing I would recommend checking is that the Wifi network you are attempting to connect your SimpliSafe Cameras to is a 2.4GHz Wifi network. While the All-New SimpliSafe system will connect without issues to a dual-band network, the cameras may have problems doing so. The next thing I would check is the Wifi name and the password. Because the camera uses a QR code to receive that information, it may not be receiving it properly due to certain special characters. If either the Wifi name or the password has special characters in it I would recommend removing those to see if that gets the cameras to connect.
SimpliSafe Social Team
SimpliSafe Home Security
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coltmaster1
Advocate
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2.8K Messages
2 years ago
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Also, last I heard, SSID's no longer than 13 and PW no longer than 32 numbers/letters/characters.
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