3 Messages
Getting continuous notifications from outdoor camera when no motion activity
I have a new outdoor camera above the front door. This has worked fine for several days but this morning I started receiving continuous notifications every minute. I can't see anything outside that would activate it. I have the sensitivity set to low and "people". I also tried narrowing the vision field. There isn't any wind today. If I turn notifications off for a while and then back on, it will stop. But then I go through periods of phantom notifications starting again after notifications are back on. Is there anything else to try or is the camera defective?
Official Response
davey_d
Community Admin
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5.7K Messages
2 years ago
Hi all,
An update on this issue. Our engineering team is aware, and is working on a fix - targeting the next firmware update. In the meantime, we suggest (if you haven't already) setting your Outdoor Camera to People Only Mode. That may reduce these incorrect triggers significantly.
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kennybryant
99 Messages
3 years ago
The same thing happened to me. I took the battery out and put it back in to force a "reboot" of the camera. This seems to have corrected the issue for the most part. I still get occasional phantom notifications and sometimes it does not alert at all when someone walks right by it.
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pjanits
29 Messages
3 years ago
My back door outdoor camera started doing this yesterday. It's battery was 43% a couple of weeks ago when the percentage part worked. ( Bring it back please) now it just shows 1/4 mark. Every 7 minutes it would trigger. I put in a fresh battery and it all stopped. Maybe that is a sign of low battery.
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captain11
Captain
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6K Messages
3 years ago
I have two outdoor cameras and, from the start, intended to have them run either on AC or the solar panel. A camera mounted on the house right under the gutter in Chicagoland is not a formula for success with the wind chill today at a balmy -2! Both of my cameras have the SS AC adapters, very well built and designed, and work as expected. Unless your cameras are easy to get to and you have nice weather year round, I do suggest the AC adapter or solar panel options.
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tls
61 Messages
3 years ago
It happened to me. I took the battery out and put it back in to force a "reboot" of the camera. Started at 3:00 am, getting notification every 3 minutes. I had solar panels connected, so the batteries were fully charged. After rebooting seems to be OK.
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folivertx
41 Messages
2 years ago
Having the same issue, wifi is good connected to AC adapter,
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c_r
18 Messages
2 years ago
My outdoor cameras get into this state if I turn off motion events while it's recording. This one simple action now renders the motion events setting useless, as the camera now ignores the setting and will always trigger on motion. I can turn the setting back on/save, and then off/save as many times as I want and no matter what, it will trigger on motion. The only way to "fix" it is to take the battery out. Which, as I mentioned in another post, is baffling to me that there is no option to reset/reboot the camera from the software.
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jjapetr
4 Messages
2 years ago
My outdoor camera is doing the same thing. Motion detected very 3 minutes, even if the motion turned off and no outdoor motion at all. Very frustrating!!! SIMPLISAFE we need your help!!!!!
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pvincem
6 Messages
2 years ago
Same problem going on several months now. Usually gets triggered and will continue recording every 3 till battery dies. Just installed a power cord to the camera, same problem, but seem record for a few a couple hours or more.
it’s end of Sept. 2022, so when is the firmware update coming?
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captain11
Captain
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6K Messages
2 years ago
@davey_d It is getting concerning to read post after post customers detailing the issue of the outdoor camera recording every few minutes for hours on end. Yes, I and others that I have personally checked with, are not experiencing this issue, but the question is why? What is the suspected cause? What % of customers are experiencing this frustrating camera behaviour? Why are my two outdoor cameras not having this issue?
Davey, time to step up and provide a detailed reply. And if you don't know, get someone from the product development team to provide an answer and status. Thanks
(edited)
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pvincem
6 Messages
2 years ago
Thanks.
The continuous recording renders the “Security” aspects of this camera nearly useless.
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folivertx
41 Messages
2 years ago
I’ve done lost many packages due to this issue, I’ve had many calls and nobody seems to know fix for this, Doorbell camera isn’t any better with non recording either so, I agree with @captain11 this needs to be escalated the continuous blame being put on wifi is not working anymore either.
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