Using Your System
Account & Billing
Wednesday, February 14th, 2018 3:18 PM
5 months ago
6 years ago
it does not work and several calls to SS got me no where.... sad to say after 12 years of SS.
@scottcarmona I can offer the opposite experience with my own personal system, which runs on a Nest WiFi Pro mesh. If you haven't already tried, I would recommend setting up the following:
If you're still having trouble, it would help to get more details about what you've already tried, and exactly where you're getting stuck (e.g. are you seeing error messages?). That can help us figure out the next step.
5 years ago
4 years ago
2 years ago
It’s my understanding that Google mesh Internet operates on both 2.4 and 5 GHz channels. Unlike some routers, google mesh does not let you advertise the 2.4 and 5 GHz channels as separate Wi-Fi networks. Therefore if your camera is trying to connect to the Google mesh router and for some reason the Google mesh router decides to use the 5 GHz channel which you cannot control to my knowledge, it will not work. If on the other hand the router chooses to use the 2.4 channel camera will connect just fine. My issue is that after a power outage or other restart the camera and the router may not agree on the correct channel
@pwycoff TP Link Deco is the same way. You may be onto something with your last sentence.
6 months ago
I installed a google ac1200 mesh router setup with 3 nodes. I put the simplisafe devices on the guest network as suggested in one of the posts. In order to achieve more than fair connectivity my child nodes had to be a wired backhaul. Hope this helps the next person working on making their system run more efficiently. Also linksys velop didn't work even with a dedicated 2.4ghz ssid. It might have been bad hardware as one of the nodes in that system would not accept the password after reset. But I took it all back and went with google instead. The $199 eero setup doesn't have eithernet ports on the child nodes so wired backhaul was not a possibility. That one also is going back to the store.