58 Messages
Duplicate doorbell camera notifications
Whenever there's a doorbell event - motion or a ring - I get 2 notifications from the app on my phone.
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?
My wife has the app installed on her phone but she only gets a single notification.
I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?
simplisafe_admin
Community Admin
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693 Messages
4 years ago
That's certainly very strange. Do you have Push Notifications set up for a SimpliSafe Security system as well? If so, do you get duplicates for those notifications too? If you haven't already, we recommend uninstalling and then reinstalling the SimpliSafe app on your phone. Once the app has been reinstalled, log back in and make sure Push Notifications are set up for the Doorbell still, then test out the notifications again. If you continue to have issues, we recommend contacting our Support Team for additional troubleshooting.
SimpliSafe Social Team
SimpliSafe Home Security
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mb43
58 Messages
4 years ago
I've tried uninstalling and re-installing the app but it made no difference.
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angiecrouch
1 Message
4 years ago
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joelstyler
2 Messages
4 years ago
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ashleyeoehrlein
2 Messages
4 years ago
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simplisafe_admin
Community Admin
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693 Messages
4 years ago
Thank you all for writing in about this issue that you have been having. We have forwarded all of your accounts to our dev team so that they can investigate this further.
SimpliSafe Social Team
SimpliSafe Home Security
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photogent
2 Messages
4 years ago
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whablett
1 Message
4 years ago
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inicis
1 Message
4 years ago
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justateach
2 Messages
4 years ago
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dhansen105
5 Messages
4 years ago
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brad72
1 Message
4 years ago
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theslin289
2 Messages
4 years ago
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davidcosmejr
29 Messages
4 years ago
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dhansen105
5 Messages
4 years ago
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