‎Downloading Videos | SimpliSafe Support Home

Saturday, July 24th, 2021 12:37 AM

Downloading Videos

I'm trying to download a video from my doorbell camera.  When I view the video on my app, I can see the full 1 minute and 5 seconds.  But when I try to download or share the video, it only saves 3 seconds.  Viewing the video on my computer is the same - just 3 seconds.  Has anyone else experienced this and how did you fix it?  The video is important as it shows the culprit of property damage...



5.7K Messages


130 Points

3 years ago

@jeluongo2 I just downloaded a video and it was fine, althogh it was only 30 seconds.  Suggest you email SS and advise you will need it for the police; better yet tell your local police dept and let them contact Simplisafe to download the video and send it.
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