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cjdockendorf's profile
cjdockendorf

1 Message

Monday, October 3rd, 2022 6:30 PM

Doorbell will not connect

I attempted to install my Simplisafe doorbell last week.  After it was installed the light would turn yellow for 8 seconds then no light for approximately 16 seconds.  This patter would repeat over and over.  When the light was yellow if I pushed the button it would sometimes ring the doorbell and sometims just ding and other make an odd sound.  

I contacted simplisafe and after multiple attempts to trouble shoot they send new doorbell.  I installed new doorbell and same issues.

Anybody else have this.  

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Updated 

2 years ago

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davey_d

Community Admin

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5.7K Messages

2 years ago

Hi @cjdockendorf ,

Sorry to hear that you've been having trouble. Sounds like there's an issue with the doorbell circuit, and the camera is unable to boot up properly. If it was successful, you should see the yellow, followed by a blinking white - indicating that it's ready for setup.

The first question we should ask before we go any further: Do you know if you have a digital doorbell? Unfortunately, the Video Doorbell Pro is compatible only with analog/mechanical doorbells.

But if you do have an analog/mechanical doorbell, we might need a Chime Connector, which is used to supply the correct power to the camera unit. Our Support team at 800-548-9508 can help with that too.

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tomrk85

1 Message

2 years ago

Just came across your post having the exact same issue. Were you able to resolve your issue, if so what was the resolution? 
thanks

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emily_s

Community Admin

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3.4K Messages

Hi @tomrk85​, 

I see that you have already been in contact with our Support team, and they are sending a Chime Connector for your doorbell. Supplying the proper voltage to your Video Doorbell might just be the solution here. If you are noticing the same issue even with the Chime Connector installed, please let me know.

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2 years ago

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RobertSmith120

1 Message

2 years ago

I have a similar issue. The QR can't be read by my phone through the app, and it doesn't give the option to add by SN. 

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emily_s

Community Admin

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3.4K Messages

Hi @RobertSmith120​,

There’s a few different troubleshooting steps we can take to fix this. First, you want to make sure that the QR code is fully visible on your phone. There should be concentric squares on three of the corners, like this:

When scanning the QR code, you want to have your Video Doorbell and phone about 1.5 feet away, and then slowly bring them closer together. You should also see a slider on the app to control the brightness of your phone’s screen. I would try lowering it or increasing the brightness to account for the lighting in the room that you're in.

Another thing you could try is taking a screenshot of the QR code on your phone and then emailing it to yourself. By doing this, you can open the QR code on your desktop or on another larger screen, which may make it easier for the Video Doorbell to scan.

(edited)

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2 years ago

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